Client Service Specialist / Senior Client Service Specialist

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds a unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Role

Client Service Specialist / Senior Client Service Specialist

Responsibilities

• Manage client onboarding and new account openings for both individual and institutional clients.
• Address and follow up on client inquiries, service requests, and complaints promptly and professionally.
• Assist clients in navigating and utilizing our platform, including trading, funding, corporate actions, settlements, margin calculations, and position transfers, etc.
• Troubleshoot client issues, take full ownership of cases, and coordinate with internal teams to ensure timely resolution through proper escalation channels.
• Possess strong knowledge of financial products, including SG, HK, and global stocks, futures, funds, and fixed income instruments.

Our Values

• Integrity
  • Integrity Story: Say No to Super High Leverage

    We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.

• Efficiency
  • Efficiency Story: Promise Made to a User on New Year's Eve

    On February 11, 2021, Chinese New Year’s Eve, a user wrote a post in the Community at around 8 AM and received a reply just 8 minutes later. Following the user’s suggestion, we issued a letter to shareholders after releasing our annual report.

• Service
  • Service Story: Providing Excellent Services and Undertaking Our Responsibilities

    After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.

• Excellence
  • Excellence Story: Leaf Opens Our App Over 30 Times a Day

    Leaf opens our app over 30 times a day on average. He repeatedly checks every detail, going beyond a normal user's behavior to assess the app’s loading speed and visual effects.

Please note that only shortlisted candidates will be contacted.

Requirements

• At least 1–2 years of solid customer service experience; experience in the securities industry is preferred.
• Good understanding of the global financial market and various financial instruments is advantageous.
• Well-developed business negotiation skills, ability to articulate thoughts verbally, and ability to work across departments.
• Good interpersonal skills and willingness to learn.
• English speaking; fluency in Mandarin is an added advantage.
• Result-oriented, self-motivated, able to work under pressure and a team player.

Working at Moomoo, you will get

• Be part of the world’s leading digital brokerage firm with strong growth and career development opportunities.
• Competitive total compensation package that values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents for peace of mind.
• A fun, diverse work environment with various team-bonding programs and company events.
• Business casual attire every day.
• And Much More! Discover additional perks and benefits as you go through the hiring process.