Institutional Client Services Associate (German Speaking)

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients maximize their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multinational team and be part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

About the Role

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital, publicly traded under the symbol “IBKR.”

We are seeking an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients, including banks, hedge funds, financial advisors, and brokers, via telephone, ticket, and live chat. Bilingual proficiency in English and German is preferred.

We pride ourselves on building and maintaining long-term client relationships while providing a seamless onboarding experience as we expand our global product and service offerings. Your contribution will be crucial in supporting clients with technical or trade-related queries and cultivating lasting professional relationships. Proficiency in English is required; additional languages are a plus.

At IBUK, we foster a supportive culture that encourages team development through involvement in projects, mentoring programs, mandatory and enhanced training, and professional qualifications.

Key Responsibilities

• Serve as the first point of contact for client queries, including but not limited to:
• Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade-related queries (order entry, trade execution)
• Communication and escalation of high-level issues to relevant stakeholders
• Relationship management for key institutional clients
• Project management of platform and process enhancements
• Other tasks including client training, general market research, and development

Qualifications & Skills

1. Strong knowledge of listed Equities, Options, Futures, and FX.
2. Analytical problem-solver with a passion for technology and financial markets.
3. Prior experience in international settlements or clearing operations is a plus.
4. Bilingual (English and German preferred).
5. University degree or higher.
6. At least 1-2 years of experience, preferably in a client-facing role at a global financial institution. Less experienced candidates with strong core competencies will also be considered.

Location & Working Hours

20 Fenchurch Street, London, EC3M 3BY

8 am – 5 pm, Monday – Friday

Benefits

1. Career support and development
2. Salary commensurate with experience
3. Performance-based discretionary cash bonus scheme
4. Discretionary stock grant
5. Group Life Assurance cover
6. Group Income Protection
7. Occupational pension scheme based on gross earnings
8. Hybrid working model
9. Above statutory annual leave, increasing with service
10. Daily company-paid lunch and healthy snack options when working from the office
11. Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependents)*
12. Corporate events
13. Travel season ticket loans
14. Cycle to work scheme

*Available upon successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable, and inclusive workplace.

If you have what it takes to join our London office team, please apply today!

Interactive Brokers (UK) values promoting, monitoring, and implementing best practices, policies, procedures, and culture in adherence to and promotion of the FCA Consumer Duty within the organisation.