Legal Claims Handler - Healthcare London

File Handler Assistant

The role is positioned within the Healthcare Division and provides the opportunity to develop expertise in handling healthcare and clinical negligence claims on behalf of insurers, healthcare providers, and private medical organisations.

The File Handler Assistant will manage, under supervision, a caseload of aesthetic treatment claims, alongside other healthcare litigation and pre-litigation matters with a value of up to around £50,000. Supervision, mentoring, and technical support will be provided as part of the team’s competency and development framework.

The successful candidate will assist with, and progressively undertake, all aspects of case handling from initial instruction through to resolution, including claims that have proceeded to litigation. All claims will be handled on behalf of Defendant clients.

This role suits either an individual with experience in claims handling or a legal environment who wants to develop a career in healthcare litigation, or a junior litigator seeking to broaden experience of defendant clinical negligence and healthcare claims.

Due to the nature of the work, the successful candidate should demonstrate strong analytical and organisational skills, the ability to manage a varied caseload, and the confidence to provide clear and practical advice to clients under appropriate supervision.

Responsibilities

• Acknowledge instructions and, initially, liaise with clients, the Court, and other parties.
• Draft appropriate Court documentation.
• File documentation at Court and serve it upon third parties where applicable.
• Liaise with the Insured and witnesses to help draft witness statements.
• Obtain additional information and/or documentation from the insurer client and/or third parties to progress negotiations.
• Follow up on outstanding instructions and actions to ensure responses are received within required timescales.
• Obtain additional information and/or documentation as required from parties.
• Create bundles, assist with instructing Counsel, and review relevant records and documentation pertaining to the file.
• Provide general assistance and ad hoc duties to support the lead File Handlers as required.
• Ensure all case management and matter information is inputted into the system in a timely and accurate manner to maintain complete records and provide accurate reporting to clients.
• Ensure compliance with the SRA Code of Conduct 2015.

Requirements

• Experience of working within a legal or claims handling environment is essential, preferably involving healthcare, clinical negligence, personal injury, or insurance claims, or alternatively an appropriate legal qualification.
• Experience of negotiating with and influencing third parties to obtain information.
• Strong organisational skills, including the ability to prioritise workload.
• Ability to work effectively to set deadlines.
• Experience dealing with calls and enquiries from insurers, brokers, and other relevant parties.
• Ability to gather and record information accurately.
• IT literate.
• Excellent attention to detail.
• Good communication and telephone skills.
• Experience using a Claims/Case Management system.