Intern, Account Management

Company Overview

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide and are headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role

We are looking for an Account Management Intern to drive growth for our business partners in Singapore. Reporting to the Account Management Team Lead (Restaurants) and the Head of Account Management, you will support the team in a fast-paced “all hands on deck” startup environment.

Key Responsibilities

Content Support and Optimization

• Work with the Account Management team to support content updates for key brands.
• Manage onboarding, offboarding, and menu setups of restaurant merchants on the platform.

Commercial Analysis

• Conduct thorough, insightful deep-dives into specific business topics and trends.
• Collaborate with teams in Account Management to understand business challenges and recommend solutions across projects.
• Monitor project KPIs and build/manage project dashboards to help evolve and define project vision, and support growth within budget and scope.
• Support ad-hoc data requests and analysis.

Operations

• Evaluate partner operational compliance with the Account Management team.
• Use data to streamline partner classifications for relevance.

General Support

• Participate in the execution of high-impact commercial activities as part of the startup environment.

Qualifications

• A keen sense of customer behavior and how content quality impacts purchasing decisions.
• Excellent analytical skills; independent thinking and a data-oriented mindset.
• Knowledge of analytics tools, including SQL, Excel, Python, and Looker.
• Competencies: drive for results, action-oriented approach, problem solving, and analytical thinking.
• Some experience with eCommerce operations is preferred, but a strong passion for eCommerce is also welcome.
• Comfort with job ownership, structure, and discipline.
• Presentation software experience (e.g., PowerPoint, Prezi) and Excel experience would be a plus.