IT Support Analyst

About Javelin

Javelin Global Commodities is a leading global commodities marketing, trading, logistics services, and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Canada, Switzerland, Poland, Dubai, India, Singapore, China, and Australia. Founded in 2015, Javelin operates across six continents, trading in more than 20 commodities, including thermal coal, metallurgical coal, iron ore, steel scrap, metals, hydrocarbons, freight, softs, and renewables.

Established in 2015, Javelin employs over 200 people and offers a unique environment to grow your career. The company prides itself on its values, global reach, meritocratic culture, and strong work ethic. Success is guided by customer service, creativity, transparency, integrity, and responsibility.

While the business has grown, Javelin fosters a small-company atmosphere with a flat structure and collaboration across all seniority levels, teams, and locations. Javelin also supports local, meaningful charities through volunteer days, donation matching, a “give as you earn” scheme, and other fundraising activities. The wellbeing of colleagues is supported through social evenings, sports clubs, and lunchtime activities, and the London office offers on-site gym facilities and a golf/sports simulator. Discover more at http://www.javelincommodities.com/.

The Role

Javelin is seeking an IT Support person to join our London office, acting as a primary point of contact for users seeking technical support. This role has been created due to consistent company growth and would suit someone who is self-motivated and willing to get involved, with opportunities to learn and develop within the business.

The successful candidate will take a proactive approach to troubleshooting and communicate professionally and warmly with people at all levels and abilities. This is a fast-paced environment where priorities may change depending on the situation. A willingness to learn and self-drive is key, with the ability to respond to user requests, find solutions, and see issues through to resolution.

Ideally, you will have 1–2 years of experience in the financial services industry, although this is not essential. The role is full-time in Javelin’s London office, a short walk from Victoria train and bus station.

Key Responsibilities

• Assist and support users with day-to-day IT issues in the office and for users working remotely.
• Answer 1st and 2nd line support queries and investigate further where needed.
• Troubleshoot iOS devices, laptops, desktops running Windows 11, and printers.
• Perform desk moves and move equipment where required.
• Support MS Teams, Office 365, Azure AD, Active Directory, group policies, and related technologies.
• Troubleshoot various other applications (training will be provided).
• Assist with meeting room equipment where required.
• Work with and log issues internally and with third-party vendors, and follow up on resolutions.
• Keep company documentation up to date.
• Assist in other areas of IT as required.

Skills and Experience Required

• Good understanding of general IT and knowledge of Windows operating systems.
• Ability to multi-task and be resourceful.
• Strong team player with good collaboration skills.
• Ability to communicate clearly and confidently with people at all levels.
• Motivated to learn all areas of infrastructure beyond your current level of understanding.
• Ability to prioritise tasks and keep people well-informed when you need assistance.

Benefits

• Annual discretionary bonus
• 25 days holiday
• Company pension scheme (10% company contribution)
• Private medical scheme with a range of additional wellbeing benefits
• Travel insurance
• Income protection
• Life insurance (5x salary)
• Bike2Work scheme including secure storage and showers
• Season ticket loan
• Onsite gym