Associate Banker I (19th & 1st) 20 Hours

Work Location

New York, New York, United States of America

Hours

20 hours

Pay Details

$23.25 - $29.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter for more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

This role plays a vital part in delivering TD’s human, relationship-driven banking experience. You will serve as a trusted guide for clients—providing everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals and upholding TD’s strong risk and regulatory standards.

Depth & Scope

• First point of contact for clients as the hospitality ambassador for the bank location, guiding traffic flow while delivering a high-touch client experience.
• Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities, and referring clients to appropriate partners.
• Engages clients professionally with a focus on educating on appropriate products and self-serve solutions, using insights to turn routine transactions into meaningful moments.
• Applies knowledge of basic banking products and services to evaluate and recommend client solutions.
• Performs a broad range of client transactions and multi-step activities within established financial limits.
• Identifies and assesses client problems in straightforward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion.

Education & Experience

• High school diploma or GED.
• 1 year demonstrated experience working with clients (may include volunteering, education, or military experience).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to manage multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Customer Accountabilities

• Orchestrates the overall client experience by managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Creates personalized, client-first interactions that establish trust from the initial engagement and strengthen ongoing relationships.
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals.
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Shareholder Accountabilities

• Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client.
• Acts as a trusted first point of contact to safeguard the integrity of the client relationship by operating in compliance with AML laws and regulatory requirements, accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards.
• Identifies potential discrepancies, material changes, or risk indicators and escalates appropriately in accordance with policy and procedure.
• Acts in accordance with TD’s code of conduct and ethical standards in every decision.
• Protects TD’s clients, colleagues, and the bank—do the right thing; own it; raise it; know it.

Employee/Team Accountabilities

• Completes required training and continuously strengthens risk and compliance knowledge.
• Contributes to a positive work environment by aligning to the TD Model, Brand, and Culture and participating fully as a member of the team.
• Takes accountability for outcomes and performance by participating in performance and development activities; proactively shares insights, lessons learned, and best practices across the team.
• Embraces different perspectives, backgrounds, and experiences.
• Models curiosity and seeks out different perspectives to foster a growth mindset.
• Collaborates with team members to contribute to the success of the team and organization.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic travel – Occasional
• International travel – Never
• Sedentary work – Frequent
• Multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Occasional
• Standing – Continuous
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Adding, subtracting, multiplying, and dividing – Continuous

Physical Requirements Statement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an