Associate Banker I (18th Ave.) PT 20 hours -Bilingual Mandarin or Cantonese preferred

TD Teller II

Work Location: Brooklyn, New York, United States of America

Hours: 20

Pay Details: $23.00 - $29.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Candidates are encouraged to ask compensation-related questions and discuss details with their recruiter.

Line of Business

Personal & Commercial Banking

Job Description

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences by processing everyday banking transactions with accuracy and efficiency, while also educating customers on TD products and services or referring them to a partner for specialized solutions.

Depth & Scope

• Executes TD’s Brand promise by consistently delivering a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial and digital solutions and/or referring the customer to appropriate partners for solutions.
• Trains and acts as a mentor to new Tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk and protect the customer.
• Verifies customers’ identities by following customer authentication policies and procedures.
• Balances cash drawers for Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures/operations and guidelines.
• Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Understands and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address, and prevent fraud.
• Completes all required in-classroom training and online training by established due dates.

Education & Experience

• High school diploma or GED.
• 1 year teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements

Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%

• Domestic travel: Occasional
• International travel: Never
• Sedentary work: Frequent
• Multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Continuous
• Sitting: Occasional
• Standing: Continuous
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching overhead: Occasional
• Reaching forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing, and comprehending instructions: Continuous
• Adding, subtracting, multiplying, and dividing: Continuous

The above statements describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, or skills required. Responsibilities and duties listed are considered essential functions for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, TD strives to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, with all colleagues being client facing. Together, TD is reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

TD’s Total Rewards package reflects investments made in colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan), as well as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information

• Regular development conversations, training programs, and a competitive benefits plan to support colleagues both at work and at home.
• Colleague development, including career, development, and performance conversations with a manager, access to an online learning platform, and mentoring programs.
• Training and onboarding sessions provided to ensure you have everything you need to succeed in the role.
• Interview process: candidates of interest will be contacted to schedule an interview, and outcomes will be communicated to applicants by email or phone call.

Accommodation / Equal Opportunity

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com and include your full name, best way to reach you, and the accommodation needed to assist with the applicant process.