Banking Associate (Canarsie)

Work Location

Brooklyn, New York, United States of America

Hours

30

Pay Details

$23.75 - $31.00 USD

Line of Business

Personal & Commercial Banking

Job Description

The Banking Associate is a professional in banking and plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

Depth & Scope

• Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on banking products and services.
• Delivers end-to-end advice customers expect: (1) building trust with educational content and tools, (2) providing consultative support, and (3) advocating with proactive insights and recommendations.
• Utilizes TD’s systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to attract and retain customers.
• Understands customer financial needs to identify opportunities to promote and educate on products and services, and/or refer customers to the appropriate team member or internal bank partner while ensuring a positive customer experience.
• Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services, and tools, or referring to the appropriate expert.
• Services customers on both the teller line and platform as needed, including opening/closing personal deposit accounts, everyday banking transactions, debit card/credit card issues, Regulation E, and mobile and online (digital) banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including the creation and management of self-generated leads, management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization.

Education & Experience

• High school diploma or GED.
• 1 year of experience working with customers in any capacity, demonstrated through volunteering, education, or military experience (preferred).
• Demonstrated customer service skills (preferred).
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Teller experience (preferred).
• Required to complete Teller training and part 1 of platform training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficient in Microsoft Office.
• Notary License (preferred).

Customer Accountabilities

• Consistently provides “legendary” customer service while transacting, promoting, educating, and referring TD products to new and existing customers.
• Establishes and nurtures customer relationships by consistently demonstrating product knowledge, actively listening to customer needs, engaging in additional conversations to identify additional needs, and offering a solution or partner referral.
• Manages wait times to meet with a banker by scheduling, rescheduling, or canceling client meetings.
• Engages in lobby leadership and represents the first point of contact for customer inquiries, orchestrates customer walk-in traffic, and can be the first point of contact for customer resolution or to make appointments to see an expert.
• Understands and supports the bank’s customer service strategy.
• Considers the impact of decisions on TD, its customers, and stakeholders’ well-being.
• Drives referrals to store colleagues and partners to support broader, more complex financial needs of customers.
• Ensures tasks are performed within established policy and procedures.
• Successfully completes all required job-specific, compliance-related training.
• Understands, utilizes, and follows compliance/risk and control programs.
• Ensures ongoing compliance with internal/external audit and regulatory requirements, providing prompt and comprehensive responses to external audit, regulator, and compliance requests and findings, and maintaining appropriate records of action plans.
• Knows and complies with the TD Code of Conduct.

Shareholder Accountabilities

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect customers.
• Accurately processes cash/deposit/withdrawal transactions and other account servicing requests.
• Decides and processes everyday transactions, including opening/closing and servicing accounts, depositing or cashing checks, reordering a debit card, or updating an address.
• Ensures compliance with all regulations, policies, and procedures by adhering to required controls, critical dates, and accurate documents.
• Applies customer authentication principles, compliance regulations, and due diligence to new account openings and transactions.
• Accurately and efficiently performs transactions as accountable for cash drawers, including maintaining cash limits and securing cash drawers/stations and balances out of cash drawer and TCR.
• Follows policy and procedure for customer authentication.
• Acts as a Dual Control agent when required.
• Follows all required open/close procedures.

Employee/Team Accountabilities

• Contributes to a positive work environment by aligning to the TD Model, Brand, and Culture through full participation as a member of the team.
• Be an active participant in personal performance and development activities.
• Acts as a brand champion both internally and externally.
• Collaborates with team members to contribute to the success of the team and organization.
• Partners as a team player.
• Actively seeks opportunities to improve work delivery with high attention to quality standards.
• Takes ownership of career and aspirations, seeks diverse feedback, and continuously develops and enhances skills.
• Positively embraces change.
• Adheres to and participates in TD’s Shared Commitments.
• Models quality service at every customer interaction.
• Engages in advancing and sustaining a unique, inclusive culture reflecting TD’s diversity agenda and creating an extraordinary employee experience.
• May train and mentor newer colleagues.

Physical Requirements

Work intensity: Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%

• Domestic travel: Occasional
• International travel: Never
• Sedentary work: Frequent
• Performing multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Continuous
• Sitting: Frequent
• Standing: Frequent
• Walking: Frequent
• Moving safely in confined spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching overhead: Occasional
• Reaching forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing and comprehending instructions: Continuous
• Adding, subtracting, multiplying and dividing: Continuous

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, and believes that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.