Citizens Teller - Part Time

Citizens Teller

Starting Salary: $21/hour and up

As a Citizens Teller, you make a real difference for our customers and the branch team.

What You’ll Do

• Greet customers in our lobbies and create amazing customer experiences.
• Demonstrate how to use our mobile app and/or ATMs to complete simple transactions.
• Help customers achieve their financial goals by providing personalized advice and solutions that meet their needs.
• Educate customers on Citizens products and benefits and respond effectively to questions and/or concerns.
• Identify opportunities and connect customers to our Bankers for the next step.
• Follow all financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

What You’ll Get

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives, such as building a business, buying a house, paying for school, or working toward long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Receive 8 hours of paid time off annually for volunteering (separate from regular PTO) and have donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Career opportunities, reward, and upskilling – Grow through training, coaching, career planning, and development resources, with opportunities for advancement.
• Exceptional benefits – Receive comprehensive health care coverage (medical, dental, and vision), a 401(k) with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High school degree or GED.
• Minimum of 6 months of experience processing transactions (cash and/or digital payments).
• Minimum of 1 year of demonstrated customer experience recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.
• Complete a video interview assessment after applying (within 7 days of receiving the link). Preparation: set aside 30–45 minutes for the self-guided assessment (games and questions), find a quiet place to record, and ensure your smartphone, tablet, or desktop computer has camera and microphone enabled. Answer questions to share your skills and experience.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration (teammates, business partners, and specialists).
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Hours & Work Schedule

• Hours per week: 20
• Work schedule: Varies with branch needs and may include weekends and evenings.

Pay Transparency

The salary range for this position is $24.15 - $29.30 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Citizens is committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day, and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance, and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results are reviewed individually based on legal requirements and consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.