Technical Solutions Engineer P2

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena’s Solutions Engineering & Introduction team within Product Line Management plays a critical role in bringing innovative Optical Systems solutions to market. This early-career engineering opportunity contributes to engineering readiness through technical validation, customer-facing deliverables, and cross-functional collaboration with Product Development, Product Management, Sales Engineering, and Services teams. The role helps ensure successful product introductions, demonstrations, trials, and customer engagements.

How You Will Make an Impact

• Manage lab assets and maintain optical lab systems to support team requirements.
• Define customer-facing technical presentations, test plans, release notes, and engineering guides.
• Create and validate technical deliverables that enable new product feature and solution introductions.
• Deliver product demonstrations, lab trials, field trials, deployments, and solution tests.
• Capture product issues and customer enhancement requests, and route feedback into R&D processes.
• Provide pre-sales and post-sales technical consultation, solution evaluation, design support, and engineering guidance.
• Resolve complex or urgent field issues escalated from the Global Technical Support organization.

The Must Haves

• Education: Bachelor’s degree in Applied Science, Physics, Electrical Engineering, Communications Engineering, or a related discipline.
• Good knowledge of telecommunications and optical transport systems, with a good understanding of photonic and optical protocol.
• Organized and detail-oriented team collaboration skills.
• Excellent English communication skills, including verbal and written communication.
• Ability to present technical and non-technical information to varied audiences.
• Ability to prioritize tasks and operate in a fast-paced, evolving environment.
• Ability to collaborate across multiple time zones and cultures.
• Reside in the United Kingdom and work extensively in a lab environment.

Nice to Haves

• Application of instrumentation, lab environments, and test methodologies.
• Lab experience with optical measurements, including optical spectrum analyzers (OSA).
• Application of coding technologies such as Python.
• Application of WebUI technologies such as JSON.
• Application of northbound interfaces such as NETCONF.