Sales Development Representative (Position located in London, England)

About KnowBe4

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15 years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI.

Summary

The Sales Development Representative will act as pre-sales support and is responsible for qualifying leads at the initial stages in the sales funnel. This role requires researching potential customers, connecting with and educating prospects on product offerings, and qualifying leads before passing them to the sales team. The primary focus is to turn leads into qualified opportunities by partnering with marketing and sales to create and execute program and inbound lead generation campaigns. The role also requires tracking all relevant qualification and lead management activity in Salesforce.com and a sales automation tool.

Responsibilities

• Identify and qualify prospective customers who are a good fit for KnowBe4’s range of products and services (including Egress)
• Develop opportunities for the sales team from prospecting and marketing-generated leads
• Develop and implement outbound prospecting to engage prospective buyers
• Respond, engage, and qualify inbound leads and inquiries
• Collaborate with sales and marketing team members on the strategic sales approach
• Develop and execute a strong prospecting plan of attack, including email and call scripts
• Track all relevant qualification and lead management activity using Salesforce.com
• Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com and Salesloft
• Provide in-depth information to regional sales teams to enable the most qualified and productive demos

Skills Required

• Bachelor’s degree or relevant experience
• Familiarity with standard concepts, practices, and procedures within the IT security field (a plus)
• Experience with Gmail and Google Docs
• Experience with Microsoft Office
• Proven leadership abilities
• Organizational and project management experience
• Excellent verbal and written communication
• Good computer skills
• Friendly phone voice
• “Pleasantly persistent” approach, as it can take multiple tries to reach a prospect
• Ability to leave a message and sound interested
• Highly organized and results-oriented

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses—all in a modern, high-tech, and fun work environment. For more details about benefits in each office location, visit www.knowbe4.com/careers/benefits.