Analyst, Client Service

Analyst, Client Service (Asia IR Ops)

Join HarbourVest Advisers L.P. as an Analyst in Client Service in Singapore. As part of the Asia IR Ops function, you will play a pivotal role in servicing our clients and supporting fundraising efforts.

Work Model

This role follows a hybrid work model: 4 days in office per week. You will also receive 5 additional remote days per quarter to use at your discretion, subject to manager approval.

About HarbourVest

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment—marked by low turnover and high energy—you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

The Ideal Candidate

• Experienced in investment management, financial services, or private equity experience preferred.
• Additional skills in client-facing work, relationship management, communication, analytical/problem solving, and prioritization.

What You Will Do

This role works closely with Account Managers and across HarbourVest functional teams to complete daily inquiries from clients across all types of funds and accounts. HarbourVest’s clients are primarily institutional investors, including public and private pensions, endowments, foundations, sovereign wealth funds, family offices, and health service organizations.

This position provides an opportunity to develop a strong understanding of all aspects of the client journey within private markets asset management, including onboarding, capital calls, distributions, reporting, and portfolio reviews. You will also work closely with specialist teams across the firm, including investment, solutions, accounting, treasury, tax, legal, compliance, and marketing.

Along with Account Managers, the Client Service Analyst will serve as the face of HarbourVest to clients and will be expected to demonstrate strong relationship-building and client service skills.

Service Support (90%)

• Build and maintain strong external and internal relationships.
• Listen, understand, and appropriately respond to clients’ needs.
• Collaborate with internal teams to deliver on client requirements and ensure an excellent client experience.
• Partner with Account Managers to support client engagement and establish clear communication channels.
• Act as an adaptable teammate by proactively assisting with workload rebalancing and high-priority items, and collaborating with colleagues in other regions.
• Use knowledge of HarbourVest systems and procedures to:
  • Triaging and responding to requests and inquiries accurately and timely following workflow and standard processes.
  • Coordinate delivery of recurring requests to drive proactive, timely service.
  • Think and act quickly, analytically, and creatively to determine solutions for client needs.
  • Demonstrate sound business judgment and consider the potential impact of decisions on the business.
  • Handle and complete requests based on type and complexity, including:
    • Independently completing requests based on defined client service procedures.
    • Engaging functional teams when expertise is required and seeing matters through to completion.
    • Coordinating responses to client requests requiring input from multiple functional teams.

Client Relationship Management (10%)

• Assist Account Manager(s) with existing client engagements by providing insight into daily activities and raising potential areas of concern to support ongoing client meetings and conversations.
• Assist Account Manager(s) with prospective clients by sharing information about the client service model and the service team involved post-onboarding, which may include participating in calls or meetings with prospective clients as part of the Account Team.

What You Bring

• Highly organized self-starter who thrives in a fast-paced, high-volume environment.
• Strong client relationship and management skills.
• Familiarity with investment concepts and comfort with numbers and analysis.
• Excellent written, comprehension, and verbal communication skills.
• Strong technical skills and familiarity with business process technology; Salesforce is a plus.
• Detail-oriented with excellent project management skills.
• Great teammate within and across functional teams and all levels of the organization.

Education Preferred

• Bachelor of Arts (B.A) or equivalent experience.

Experience

• 1–3 years of financial services experience in client service or operations capacity preferred (Analyst level).