Customer Support Specialist

Overview

1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests.

Position

1stDibs is seeking a Customer Support Specialist. You will assist consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all order details are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team!

Shift is Mon - Fri, 9AM - 6PM local time.

What you’ll do

• Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat
• Resolve customer issues using critical thinking and strong support skills
• Multitask and use multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
• Support Sales and Account Managers with all aspects of their customer and dealer relationships
• Communicate procedures and policies and effectively manage expectations
• Collaborate daily with team management and colleagues from other groups (Account Management, Sales, Logistics, Finance, etc.)

What you'll bring

• 1+ years of experience in fast-paced customer service, account management, or e-commerce
• Outstanding verbal and written communication skills with the ability to convey information clearly
• Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
• Calm demeanor when handling escalated clients and challenging situations
• Strong time management skills and the ability to prioritize
• Collaborative team player who takes initiative to resolve complex problems
• Focus on department/company goals and willingness to help out as needed
• Experience with Salesforce and/or other CRM systems

Nice To Have

• Luxury goods experience is a plus
• Bi-lingual in French, Spanish, Italian, or German is a plus but not required

Pay

Tri-State Pay Range

$24.50 — $27 USD

Denver Pay Range

$22 — $25 USD

Equal Opportunity & Total Compensation

1stDibs is an Equal Opportunity Employer.

The mission to enrich lives with the extraordinary is supported by diversity, equity, and inclusion embedded in our values. We are committed to attracting and retaining diverse talent and fostering an environment where every individual belongs, is valued, and heard. We leverage our platform to empower historically underrepresented individuals and the businesses they own across art and design industries.

Total Compensation

1stDibs views compensation as a whole package, which may include base salary, variable compensation (equity or cash where applicable), health and work-life benefits, and other components. Pay is determined by location, experience, and other job-related factors.

Benefits (US-based positions)

• Competitive medical/dental/vision benefits, including a $0 single medical plan with HSA employer contributions. Health plan includes gender affirmation and infertility care.
• Flexible PTO; typically around 15 days per year.
• Ownership in 1stDibs through RSUs, new hire grants, and/or annual refresh grants, if eligible.
• Option to work in our New York headquarters with in-office meals, mixers, happy hours, and flexible remote options.
• Fully paid wellness benefits, including One Medical membership and WellHub.
• Fully paid parental leave, leave to care for a family member, and bereavement leave (including reproductive loss).
• Company match of donations to 501c3 charities, up to $250/year.
• Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.