Associate Account Manager (Hotel Partners) - 12 months FTC

Overview

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

Role & Focus

The Associate Market Manager’s primary responsibility in his assigned territory is to initiate, develop and maintain a high-quality portfolio of hotel products (i.e., relevant, attractive and competitive) for Expedia’s fast-growing global customer base. In doing so, Associate Market Managers will also continuously work with their hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

What you’ll do

• Consistently leverage data specific to their market available in Expedient, Expedia’s proprietary market insights and activity prioritization dashboard, and their local market knowledge to:

• Build and progressively expand their portfolio of local hotel partners by introducing prospective high-potential partners to Expedia’s global value proposition and facilitating their onboarding process

• Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)

• Ensure that partner hotels’ content, rates and availability are consistently optimized and competitive on Expedia sites to maximize customer conversion

• Secure additional inventory over high-demand and compression periods to satisfy customers’ pressing needs

• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts

• Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:

• • Unique market insights (partner reports, competitive data, key performance drivers)

• • Revenue management tools (dynamic promotions, packages, fenced deals, mobile)

• • Marketing and merchandising opportunities

• • Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities

• • Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)

• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership

• Other reasonable duties, as assigned

This role focuses on the core of the Market Management team’s responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s unique breadth of global traveler demand.

Who you are

• Bachelor’s Degree; major in tourism or hospitality is a plus but not required

• 1–2 years’ experience; some account management experience preferred

• Travel will be required for market visits

• Organization, prioritization and time management skills, rigor, attention to detail, with the ability to multi-task effectively and prioritize work with a focus on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by the leadership team

• Proven follow-up/persistence when facing challenging situations

• Sincere relationship builder; earns the confidence of others; bridging and sustaining solid partnerships based on mutual support through a collaborative style

• Demonstrates problem solving skills

• Ability to select and present insightful datasets including performance, market, and competitor analysis and to implement meaningful action plans based on the data

• Proficiency in English. Other language skills may be required depending on the location of the position

• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

• Ability to effectively communicate to various levels and through a variety of communication channels

• Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance

• Help other team members acquire skills or achieve targets/goals

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.