Aurum Administration Assistant

Who we are

Howden is a global insurance group with employee ownership at its heart. We are united by a shared passion and no-limits mindset, with 24,000 employees spanning over 56 countries. Our culture sets us apart and drives ongoing change.

Role Purpose

The Administrative Assistant will provide dedicated administrative and operational support to KGM’s High Net Worth motor underwriting team, Aurum. The role focuses on broker documentation, finance-related administration, workflow reporting, and supporting the wider business function to maintain high service standards with brokers and clients. This role relieves underwriting staff of routine administrative activity, enabling them to focus on underwriting, broker engagement, and technical decision-making.

Key Responsibilities

Broker Documentation & Issuance

• Issue policy documentation for new business, renewals, and mid-term adjustments (MTAs) in line with internal service standards.
• Prepare and issue additional documentation such as schedules, certificates, proof of no claims, and endorsements as required.
• Draft standard correspondence and letters to brokers and clients.

Financial Administration

• Support aged debt management, including daily monitoring, reporting, and liaison with Credit Control/Brokers.
• Assist with Direct Debit administration, including:
  • Setting up new Direct Debit agreements.
  • Maintaining and servicing existing Direct Debit arrangements.
  • Supporting queries relating to instalments, cancellations, and amendments.

Workflow & Reporting

• Produce and maintain daily workflow and activity reports for the Aurum team.
• Support ad-hoc reporting requests for management as required.

Operational & System Support

• Assist underwriters and underwriting assistants by loading new quotes onto the underwriting platform, processing low-level MTAs and clerical adjustments where appropriate, and making typographical or non-technical amendments under instruction.
• Support document and wording updates within the underwriting system.

Broker & Business Support

• Manage new broker set-up, including system creation and onboarding administration.
• Maintain broker records and support broker commission changes in line with approvals.
• Act as first-line support for broker administrative queries.

Telephone & Client Service

• Provide call overflow support for the existing business function during peak periods.
• Take accurate messages and ensure follow-up is completed within agreed service levels.

General Support

• Work closely with Underwriting Assistants and Underwriters to support day-to-day team priorities.
• Maintain accurate records and ensure all activity complies with internal processes and FCA requirements.
• Provide wider administrative support to the Aurum team as required.

Skills & Experience

Essential

• Previous experience in an administrative or support role.
• Strong attention to detail and accuracy.
• Good organisational skills with the ability to manage multiple tasks.
• Confident using Microsoft Office, particularly Outlook and Excel.
• Strong written communication skills.
• Professional and courteous telephone manner.

Desirable

• Experience working within insurance, financial services, or a regulated environment.
• Knowledge of motor insurance or underwriting support functions.
• Experience dealing with brokers or third-party intermediaries.

Personal Attributes

• Reliable and conscientious with a strong work ethic.
• Proactive and willing to support wherever required.
• Able to work well within a team environment.
• Calm under pressure and able to manage competing priorities.
• Willing to learn new systems and processes.

Reporting Line

• Reporting to the Head of Aurum.

What do we offer in return?

A career that you define. At Howden, we value diversity—there is no one Howden type. We look for individuals who share our values:

• Our successes have all come from someone brave enough to try something new.
• We support each other in everyday moments and bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We are committed to providing reasonable accommodations at Howden to ensure alignment with your needs. In addition to standard adjustments such as software, IT, and office setups, we can accommodate flexible hours or hybrid working where possible.

If you’re excited by this role but unsure about fit, apply and we will assist with reasonable adjustments if needed.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner to learn more.

Contract type: Fixed Term