IT Analyst

About Clear Street

Clear Street’s mission is to give every sophisticated investor access to every asset, in every market, through a unified platform built for speed, transparency and scale. We provide our clients with the technology, tools, and service once reserved for the largest institutions, rebuilt with modern infrastructure. Our cloud-native, end-to-end capital markets platform powers investor growth today and transforms how they interact with markets tomorrow.

For more information, visit clearstreet.io.

The Team

As a member of our Corporate IT team, you will ensure current employees and new hires receive the technical support necessary for success. You will gain a deep understanding of the different facets of our business to provide efficient and meaningful technical solutions. You will collaborate with technical and non-technical stakeholders to optimize efficiency and user experiences. The team is composed of experienced technologists covering systems and networking.

You Will

• Provide high-touch technical assistance for incoming queries and issues related to computer systems, software, and hardware.
• Provide IT assistance to onsite and remote employees, contingent workers, and vendors.
• Contribute to the Clear Street onboarding experience by providing new hires with a friendly and thoughtful introduction to Clear Street technology.
• Facilitate the provisioning of Clear Street corporate hardware and software for new hire onboarding and fleet upgrades.
• Update and maintain detailed external and internal IT documentation as well as inventory management.
• Directly impact the efficiency of our company and team by seeking out and eliminating repetitive tasks.
• Contribute to project and BAU work in the datacenter.

Requirements

• 1+ years of experience providing Windows and MacOS desktop support to both technical and non-technical users.
• 1+ years of experience providing MS Office support, specifically Outlook and Excel.
• Strong interest in IT and a long-term career in systems or networking.
• Determined problem solver; enjoys systematically approaching new issues to learn how to solve them.
• Ability to independently manage and prioritize workload and projects.
• Outstanding interpersonal and communication skills.
• Empathetic, humble, with a strong focus on customer service.
• Ability to lift loads of at least 30 pounds / 15 kilograms.
• Capability to work a flexible rotation schedule.

Bonus Points

• Past experience with identity management.
• Experience supporting Slack, Dropbox, Jira, Confluence, Zoom, Calendars.
• Experience with iOS.
• Experience writing Bash or Python scripts for automation.

We Offer

• The opportunity to join a small and growing team of good people, where you can make a difference.
• An environment that combines a DevOps-oriented culture with a focus on CI/CD methodology.

The Base Salary Range for this role is $55,000 - $75,000. This range represents starting base salaries for this role at Clear Street and may vary based on experience, skills, and location. Base Salary is one element of total compensation and does not include bonuses or equity.

At Clear Street, we offer competitive compensation packages, company equity, 401k matching, gender-neutral parental leave, and full medical, dental, and vision insurance. Beginning January 2, 2023, employees are required to be in the office 4 days per week. In-office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.

Our top priority is our people. We cultivate a culture of collaboration, support, and recognition. We believe modern workplaces succeed with diverse, high-performance teams and are proud to be an equal opportunity employer.