Robot Maintenance Support Engineer

Job Summary

Job Description: Robot Maintenance Support

Job Title

Robot Maintenance Support Engineer

Location

Mountain View, CA (On-site); New York City, NY (On-site)

Role Overview

We are seeking a hands-on Robot Maintenance Support Engineer. You will ensure the daily health, maintenance, and uptime of our robot fleet. The mission is to keep every robot in working condition through rapid proactive inspections, troubleshooting, and repair. You will be assigned to troubleshoot and repair as soon as a mechanical or electrical fault is flagged.

Key Responsibilities

• Monitor the fleet health dashboard in real-time and immediately start working on a robot that needs repair.
• Troubleshoot the reason for failures such as mechanical (e.g., actuators, joints), electrical (e.g., harnesses, sensors), or software (e.g., script execution).
• Perform component replacements (e.g., hot-swapping batteries or replaceable components) to return the robot to service.
• Provide status updates to assigned leads, program stakeholders, and engineering teams about progress and any challenges being faced.
• Document the root cause and repair steps in a defect management system to help prevent recurring failures.
• Track and support to improve individual and team KPIs (Fleet Uptime, MTTR, and MTTT).
• Strictly follow safety and information security policies.
• Attend training sessions on new tools and techniques and help train new staff.
• Report to work at the assigned time to the assigned lead and be open to weekend support as required.
• Provide support in morning shift starting at 6 AM, afternoon shift starting at 2 PM, or regular working hours starting at 9 AM.

Skill Requirements

• BS in Mechanical, Robotics, or Mechatronics Engineering, with an understanding of basic Linux commands.
• Experience in diagnosing mechanical problems, electrical faults, and basic software issues.
• Ability to handle fast-paced and high-pressure work environments.
• Ability to navigate a large facility and lift up to 50 lbs robot frames.
• Excellent problem-solving, documentation, and communication skills.

Other Requirements

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