Officer, Customer Service (Trade), Group Tech & Ops

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, towards the company, our colleagues or our customers.

Job Description

Responsibilities

• Support clients on day-to-day trade transaction queries via phone or email
• Record all call information according to standard operating procedures
• Act as a Trade advisor on various trade product inquiries
• Work closely with various stakeholders to ensure client requests are fulfilled
• Ensure timely and accurate delivery of reporting and monitoring of department KPIs
• Identify and escalate client issues, if any
• Provide excellent customer service to all clients

Requirements

• Good understanding of various trade products
• Diploma holder or Nitec with 1 year of working experience ideally
• Excellent customer service on trade products
• Trade knowledge or customer service experience
• Able to work independently with excellent verbal and email-writing skills
• Able to interact effectively with internal and external parties at all levels

Additional Requirements

Be a part of the UOB family

Equal Opportunity

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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