Digital Excellence Center - Support Analyst

Job Title

Digital Excellence Center - Support Analyst

Contract Type

Fixed-Term Contract

Job Summary

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group. Our Singapore center (ISAP – Information Systems Asia Pacific) is the second largest IT setup for Crédit Agricole CIB worldwide. We work daily with international branches across 30 markets, envisioning and preparing the bank’s future information systems, supporting core banking initiatives, and delivering premium in-house banking applications. We seek innovative and agile people to support ambitious technological challenges.

Organization

Within the IT & Operations division, the Digital Excellence Center (DEC) in Singapore comprises about 150 staff. Our centers of excellence specialize in process digitalization and data analytics, with growing expertise in artificial intelligence. We collaborate with domain IT teams and business stakeholders to digitalize processes, leverage data, and design the next generation of shared services. We operate as agile units that reuse assets to address internal needs effectively, measuring success by client outcomes.

Position

We are seeking a Support Analyst to join ISAP/GIT/DEC – Digital Excellence Center. The ideal candidate has a strong IT support background, excellent problem-solving skills, a proactive attitude, and strong verbal and written communication abilities to interact with teams in Singapore and Paris hubs. The candidate should be interested in learning new technologies and software factory tools supported by the team, such as data warehousing, AI, and DevOps tools. The role requires autonomy, reliability, and the ability to work on multiple projects concurrently within the Global IT ecosystem.

Responsibilities

• Provide Level 1 and Level 2 technical and functional application support for a portfolio of Corporate IT and Security applications.
• Communicate with end-users via phone, chat, email, and/or a support ticketing system.
• Analyze and manage incidents, problems, and requests from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Escalate issues to L3 application or infrastructure teams as needed.
• Supervise and monitor daily and monthly jobs.
• Handle user requests by coordinating with project, infrastructure, and production teams.
• Process and issue daily, weekly, and monthly reporting on data and tickets.
• Work across shifting schedules (ASIA and EMEA).

Qualifications and Profile

Education

Bachelor’s degree or higher in Computer Science or a related field; relevant industry certifications are a plus.

Experience

Minimum 2 years of experience in supporting or developing applications.

Requirements

Mandatory

• Strong analytical, logical, and problem-solving skills.
• Technical background with basic to intermediate knowledge of databases, application servers, and programming languages.
• Excellent communication skills in English (written and verbal), with the ability to convey technical concepts to non-technical users.
• Strong written and verbal English communication skills.
• Perseverance, diligence, and effective time management.
• Self-motivated, flexible, and an excellent team player.
• Respect for cultural diversity and ability to work in a multinational environment.
• Ability to multi-task and work independently with minimal supervision.
• Understanding of IT production environments and deployment processes.

Nice to Have

• Experience in the financial industry or a similarly regulated environment.
• ITIL or cybersecurity certifications.
• Programming or scripting skills for automation purposes.

Location

Geographical area: Asia, Singapore

City: Singapore

Additional Information

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.