ITS Support Engineer (Onsite), IT Services

Description

As an IT Services (ITS) Support Associate, you'll be the go-to expert for Amazon's corporate employees, providing essential on-site technical support to ensure their productivity remains uninterrupted. ITS Support Associates are committed, dependable, and customer-focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient.

ITS Support Associates have a solid understanding of IT standards, systems, and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity.

Responsibilities

• Provide on-site, hands-on support for hardware, software and IT peripherals, diagnosing, troubleshooting and resolving issues efficiently, escalating as needed.
• Lifecycle Management: Tracking assets from acquisition to retirement.
• Manage IT asset inventories, tracking usage and conducting audits.
• Data Accuracy & Reporting: Ensure accurate records, manage inventories, and create reports on asset usage, compliance, and risk.
• Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements.
• Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions.
• Perform routine maintenance on IT equipment, including cleaning and replacing consumable components.
• Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills.

About the team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac, or Linux operating systems support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining Zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Experience in IT Asset Management.

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
• Experience in a dynamic environment with a high degree of customer service.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.