24x7 L1 Support Engineer

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

24x7 L1 Support Engineer (12-hour Shift, Helpdesk & Onsite)

Key Responsibilities

• Provide 24x7 Level 1 support (12-hour shifts) across helpdesk and onsite operations for DXC teams, clients, and third-party vendors
• Serve as the first point of contact for incident logging, troubleshooting, and resolution
• Accurately log all incidents with clear problem descriptions, actions taken, and resolutions
• Perform initial diagnostics, ticket categorisation, prioritisation, and dispatch to relevant support teams
• Monitor incidents to ensure timely response, escalation, and closure in line with SLAs
• Escalate major or critical incidents promptly and follow through to resolution
• Collaborate with internal teams and external vendors during incident and problem investigations
• Identify incident trends and raise them in accordance with standard operating procedures
• Provide timely updates on service outages, degradation, and batch failures
• Prepare daily operational reports and participate in review meetings
• Contribute to knowledge base improvements and documentation
• Proactively support users to minimise recurring issues
• Drive continuous improvement initiatives to enhance service delivery

Requirements & Core Competencies

• Diploma or certification in IT or related field, with 1–2 years of IT support experience
• Basic knowledge of Windows, Unix, networking, and end-user device support (PCs/laptops)
• Familiarity with ticketing tools (e.g., ServiceNow, Jira, Autotask) and Microsoft O365; Excel/Power BI is a plus
• Exposure to managed services or IT support environments preferred
• Strong communication and customer service skills, with ability to engage diverse stakeholders
• Good problem-solving, organisational, and time management skills
• Able to work independently and collaboratively in a team
• Comfortable handling high-pressure situations with a calm and professional approach

Additional Information

• This role requires eligibility for government security clearance (CAT 1).
• Due to project requirements, this role is open to Singapore Citizens only.
• Must be willing to work 12-hour rotating shifts, including weekends and public holidays.
• Role requires onsite support at client locations.
• Work arrangement - Fully on-site.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud information: Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of the illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.