Global Client Manager

About HSBC

In compliance with applicable laws, HSBC is committed to employing only those authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

Role Overview

The overall objective of the Global Client Manager role is to facilitate and own the delivery of the end-to-end onboarding journey for the Corporate Priority Client base, across the global Client Management network. Acting as a global single point of escalation both internally and externally, orchestrating client outreach, coordinating KYC New to Bank and all related onboarding functions for Corporate client sectors.

Responsibilities

• Manage our highest value clients in a client-facing capacity, where professionalism, client focus, and a strong understanding of Policy and GBM (Global Banking Markets) products are essential.
• Operate with a strong leadership and commercial focus ensuring alignment to business objectives, while enabling the right service delivery to enhance the client’s experience in a controlled and risk-focused environment.
• Thrive in an environment with substantial leadership potential, where a track record in management is beneficial, with strong potential for team leadership in this role.
• Maintain a thorough understanding of, and adherence to, local and global compliance requirements critical to the role’s success.
• Demonstrate integrity and consistently uphold HSBC’s Business Principles and Values while delivering business objectives.

Qualifications

• Advanced knowledge of Global Markets products, including the legal agreements and regulations governing trading in such products.
• Ability to manage a varied workload, prioritize effectively, and execute under pressure.
• Ability to build excellent working relationships across all business units.
• Excellent influencing, negotiating, and interpersonal skills at all levels.
• Self-starter who can identify activities required to meet business unit needs.
• Ability to lead and motivate other managers and staff, engaging with product or functional partners across geographies.
• High-energy characteristics to support the needs of the business and the sector-aligned operating model.
• Developed management skills with experience in team building and managing a wide range of projects.
• Experience in managing operational risks through close monitoring and continuous improvement.

Compensation & Benefits

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package, including a robust Wellness Hub, in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. We want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression, or any other trait protected by applicable law.