Applications Monitoring Support

Job Description

We are hiring a proactive and detail-oriented professional to support the monitoring of mission-critical systems. This role focuses on batch job monitoring, incident handling, and ensuring system stability through timely detection and escalation of issues. Training and mentorship will be provided on SOPs, ITSM processes, and monitoring/investigation tools.

Key Responsibilities

• Monitor systems and batch job processing; perform first-level issue identification, basic resolution, and timely escalation of incidents and critical alerts
• Support system/application recovery activities in collaboration with L2/L3 support teams
• Manage monitoring maintenance activities (pause/resume alerts during planned changes)
• Work with support teams to enhance monitoring coverage and alert effectiveness
• Participate in daily operations calls and prepare system health check reports
• Coordinate change communications with the Change Manager (start/end notifications)
• Provide 24x7 rotating shift support (12-hour shifts), including standby coverage for absences or major incidents
• Adhere strictly to established SOPs and operational standards

Requirements

• Strong analytical mindset with the ability to understand system and functional flows
• Proactive, self-driven, and able to work under pressure with urgency
• Able to work both independently and as part of a team
• Comfortable engaging internal and external stakeholders
• Experience with ticketing systems (e.g., ServiceNow, Remedy)
• Familiarity with monitoring tools and basic scripting/automation
• Basic SQL knowledge (ability to write simple queries)

Additional Information

• This role requires eligibility for government security clearance (CAT 1).
• Due to project requirements, this role is open to Singapore Citizens only
• Work location - Client site, central Singapore
• Work arrangement - Fully on-site

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud warning: This is a note to protect applicants from scams. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or unsolicited emails claiming to be from the company. These emails may request personal information or payments as part of an illegitimate recruiting process. DXC does not make offers of employment via social media networks and never asks for money or purchases of equipment from applicants at any point in the recruitment process. More information on employment scams is available here.