Business Support, Concierge

Facilities Concierge Operations

JLL empowers you to shape a brighter future. Our people shape the future of real estate by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best talent and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have experience in commercial real estate, skilled trades, technology, or are applying your experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Assist with VIP arrivals
• Manage the concierge counter, including walk-in queries and calls
• Manage switchboard calls
• Log all feedback and follow through until cases are satisfactorily resolved
• Handle complaints and deploy facilities team support
• Use the Guest Management System to pre-register guests/visitors
• Book and manage meeting rooms (setup, cleanliness, AV, etc.)
• Manage lobby shared mailbox with a 4-hour SLA
• Coordinate events (logistics, cleanliness, catering, etc.)
• Access Control Management
• Generate concierge reports
• Assist and deploy Butler Services
• Assist Helpdesk as needed
• Perform ad hoc tasks as assigned

Facilities Concierge Reporting

• Document all facilities user communications (complaints, feedback, etc.)
• Prepare call log reports
• Prepare meeting room reports
• Prepare event reports
• Escalate issues to management immediately when required
• Complete other reports and activities as assigned by the manager

Key Results & Competencies

• Ability to work under pressure efficiently
• Proactive, solution-oriented, friendly, assertive, and personable
• Demonstrates initiative and can work in a team-based environment with movement
• Experience using Microsoft Excel and Word
• Decorous and diplomatic

Required Qualifications & Experience

• Experience in the service industry
• Ability to multitask with good time management skills
• Strong relationship-building skills
• Excellent written and oral communication skills
• Fluent in spoken and written English
• Minimum high school diploma
• Prior experience with any global airlines or leading hotels is preferred; concierge service experience is an added advantage
• Service-oriented with a strong sense of urgency, pleasant and approachable disposition, and a winning attitude

Location

On-site – Singapore

Application Note

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Privacy & Equal Opportunity

JLL harnesses artificial intelligence to assist in matching candidates with opportunities. We analyze applications for relevant skills, experiences, and qualifications to provide insights about how your profile aligns with role requirements.

JLL Privacy Notice

Jones Lang LaSalle (JLL) is a global real estate and investment management services company. We protect personal information provided in connection with our recruitment process and retain it only for legitimate business or legal purposes.

For more information about how JLL processes personal data, view our Candidate Privacy Statement.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and provides reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation during any part of the employment process, please email HRSCLeaves@jll.com. For other inquiries, contact us via our Contact Us page.