Welcome Desk & Workplace Experience Host

About the Company

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life, and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Role Overview

At Equinix, we don’t just manage offices — we create environments where employees, customers and visitors feel welcomed, supported and inspired. As a Welcome Desk & Workplace Experience Host, you are the face of the workplace and a key part of Corporate Real Estate (CRE). You bring energy to the office, turn everyday interactions into positive experiences, and help create a strong sense of community. This is a dynamic, people-focused role where no two days look the same. You’ll move throughout the workplace — welcoming visitors, supporting events, coordinating operations, and ensuring everything runs smoothly. You’ll act as the heart of the office, spotting opportunities to improve the experience, resolving issues early, and helping create a workplace that feels seamless, engaging, and safe.

What You’ll Be Doing

Creating Exceptional First Impressions

• Deliver a warm, professional welcome to employees, visitors, and customers
• Manage the visitor journey, including registration, badging, and host notification (Envoy system)
• Ensure the reception area is well-presented, organized, and welcoming at all times

Building Community & Workplace Culture

• Bring energy and a positive atmosphere to the workplace
• Organize and support office-wide events, activations, and initiatives
• Create communications and content to promote engagement (Outlook, Viva Engage, Office tools)
• Help turn the office into a vibrant and collaborative community

Supporting Workplace Events

• Coordinate on-site events from planning through execution
• Manage logistics, vendors, and budgets to deliver high-quality experiences
• Create promotional materials and generate excitement around events

Workplace Operations & Coordination

• Support meeting room scheduling, setup, and coordination (including catering and AV)
• Assist with mail handling, deliveries, and shipping requirements
• Manage lockers, badges, and workplace resources
• Maintain smooth day-to-day office operations

Vendor & Service Management

• Coordinate with vendors and service providers to ensure consistent service delivery
• Support procurement processes and monitor vendor performance
• Ensure compliance with contracts and service standards

Driving Efficiency & Problem Solving

• Manage and follow up on workplace tickets, ensuring timely resolution
• Route issues to the appropriate teams and avoid “dead ends”
• Provide guidance to employees on workplace policies, services and procedures

Creating a Safe & Secure Environment

• Prioritize safety for employees, visitors, and customers
• Follow and support emergency response procedures
• Escalate issues appropriately based on severity and impact

Acting as the Workplace Connector

• Facilitate communication across teams and stakeholders
• Build strong relationships with employees, customers, and CRE partners
• Treat colleagues as internal customers and support overall CRE success

Who This Role Is Perfect For

This role is ideal for someone who enjoys working with people and creating positive, engaging environments.

You’ll Thrive in This Role If You

• Love interacting with people and creating great experiences
• Bring warmth, professionalism, and confidence to every interaction
• Notice details others might miss and take pride in your work environment
• Enjoy a dynamic role where you’re constantly on the move
• Are proactive and solution-oriented
• Like taking ownership and improving processes

Experience That Will Help You Succeed

• Experience in hospitality, workplace services, events, or customer-facing roles
• Excellent communication skills in English (written and verbal)
• Ability to multitask and manage priorities effectively
• Confidence in working with different stakeholders and resolving challenges
• A hospitality mindset and customer-first approach are essential

Ready to Apply?

If you enjoy creating great experiences, building community, and making workplaces feel welcoming every day, we’d love to hear from you.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form: this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political or organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.