Assistant Facilities Officer / Facilities Officer

What this job involves

• Monitor and assist in tenant bus operations to ensure seamless functionality.
• Manage and monitor the performance of service providers to ensure service quality meets standards.
• Ensure all work complies with company and client policies, standards, and health and safety requirements.
• Maintain effective communication with tenants, addressing inquiries, complaints, or suggestions to enhance tenant satisfaction.
• Prepare operational reports, document service provider performance and incident logs, and provide data-driven improvement recommendations.
• Support adjustments or expansions of tenant shuttle routes to ensure smooth operation of shuttle services.
• Oversee hygiene and safety measures within buses.
• Handle unexpected situations or emergencies, ensuring prompt response and resolution.
• Blast out e-notices to tenants, including emergency announcements, maintenance schedules, or event information.
• Handle and perform ad hoc duties as assigned.

Risk Management

• Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
• Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect the client and JLL reputation.
• Support the implementation and monitoring of disaster recovery and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.

Procurement and Vendor Management

• Assist in evaluating the vendor procurement and management practices of your designated site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
• Coordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement.
• Ensure the Contract Management Database is up to date at all times.
• Assist to manage the vendor Risk Management program.

Profitability / Savings Initiatives

• Assist the JLL Account Leadership team with generating savings and creating initiatives to improve processes and practices.

Customer Service / Client Relationships

• Provide superior customer service.
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Proactively manage client expectations ensuring that service levels are maintained.
• Lead by example.

Reporting

• Assist in the budgeting process as required.
• Provide input as required into the Monthly Report to client.
• Actively monitor and help achieve the required Key Performance Indicators.

Required Skills and Experience

• Diploma or Degree in Facilities Management, Property Management, or related disciplines.
• 1–2 years of relevant experience in Facilities Management or Property Management preferred; fresh graduates are welcome to apply. (Candidates with more experience may be considered for Facilities Officer.)
• Experience in data analysis is an advantage, with the ability to leverage data for operational improvement recommendations.
• Ability to effectively interface with clients, landlords, consultants, contractors, and suppliers.
• Proficiency in written and spoken English, with strong presentation and communication skills.
• Good PC literacy and ability to manage daily activities using various systems.

Critical Competencies for Success

• Behave consistently with Jones Lang LaSalle cultural and ethical requirements.
• Have a positive and proactive approach to work and the ability to work on own initiative and as part of a busy team.
• Ability to deal with emergency situations in a calm manner.
• Able to follow instructions and procedures.
• Listens effectively and communicates through actions and example.
• Takes a flexible approach to work patterns to meet the requirements of Jones Lang LaSalle and clients.
• Ability to work within a budget.
• Demonstrated initiative.
• Ability to solve problems.

Location: On-site – Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.