Business Support Analyst, SEA and APAC

Position

Job Title: Business Support Analyst, SEA and APAC

Department: Corporate Solutions (Work Dynamics)

About JLL

JLL empowers you to shape a brighter way. Our people shape the future of real estate by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best talent and empowering them to thrive, grow meaningful careers, and belong. Whether you have experience in commercial real estate, skilled trades, or technology—or you want to apply your experience to a new industry—join our team as we help shape a brighter way forward.

Location

On-site – Singapore

Position Objectives

• Provide principal support to the SEA Cluster Head on business operations matters and deliverables between JLL and the Line of Business (LOB). Offer support and guidance to the Property Management team and help enforce initiatives, operational efficiency, and workplace experience.
• Monitor the HLP headcount plan, analyze trends, and inform the cluster head for strategic planning.
• Observe and analyze space utilization for strategic planning.
• Maintain good occupancy records.
• Manage and validate system approvals for GL, Concur, Ariba, rent payments, Tririga, EMS, PASSPORT, contingent workers, TPO, RCSA processes, etc.
• Maintain Crisis Management Plan, inventory, training, and latest policies.
• Maintain good client relationships and proactively provide professional, trusted advice to LOBs on country matters.
• Maintain organized department records and centralized storage for audit readiness.

Major Responsibilities

Strategy Support / Analysis

• Observe changes in the HLP headcount plan, analyze trends, and assess implications to the portfolio for timely real estate responses.
• Assist in obtaining business requirements, stacking plan analysis/presentation, and support real estate strategy and presentations.

Operations Management

• Provide support to the Cluster Head for user inquiries and operational matters; deliver “one stop service” for LOBs.
• Lead or support new regional/global initiatives and rollout.
• Collaborate with internal functions (finance, design and construction, risk and control, real estate consultants, lines of business, etc.) to ensure timely updates of reports and matrices.
• Manage systems to ensure timely validation of contingent workers, CWOC, PASSPORT, EMS, Ariba, Concur payments, rent variances, and GL substantiation; maintain JPM TPO/TPI processes per compliance.
• Maintain accurate occupancy records and allocation by LOBs.
• Monitor space utilization, including TP, building occupancy, and flexible seating patterns to support GRE workplace planning; assist in optimizing workplace efficiency.
• Support GRE budgeting, forecast, spend analysis, and saving initiatives.
• Liaise with landlords on day-to-day operational issues.
• Keep records and correspondence related to leases, landlords, statutory authorities, and other third parties for audit proof; manage BCP, call tree tests, internal approvals, and commitments.
• Risk management through self-assessment, resiliency planning, and testing.

Transaction Management

• Support and ensure timely management and renewal of all leases.
• Support transaction/lease negotiations in partnership with GRE Transaction Team, landlords, and legal (internal/external).

Design and Construction

• Coordinate churn and small projects between LOBs and Property Management; provide weekly issue reporting.
• Coordinate with landlords, vendors, and internal teams on project issues; assist in obtaining business requirements.
• Maintain records relating to contracts and important correspondence with landlords, vendors, statutory authorities, and other third parties.
• Maintain updated records of internal approvals and business requirements.

Candidate Specification: Key Selection Criteria

Ideal Experience

• University graduate.
• Knowledge in Real Estate, Architecture, Property Management, Engineering, Surveying, or related building disciplines.
• Strong customer service focus; able to manage user expectations regarding service delivery.
• Ability to think laterally and creatively when analyzing and solving problems.
• Excellent planning and organizational skills to prioritize work and meet deadlines.
• Good understanding of financials; strong analytical ability.
• Proficient computer skills; expert in Microsoft Applications.
• Effective interpersonal, communication, and collaborative skills; proactive.

Critical Competencies for Success (with corresponding “I am JLL” behaviors)

Client Focus & Relationship Management – “I Value my Customers”

• Proactive and professional approach to customer service and stakeholder engagement.
• Natural hospitality-oriented communication.
• Ability to interact with a wide range of client staff, including senior levels.
• Ability to manage conflict and balance client and firm requirements.
• Customer service–oriented attitude.

Program Management & Organizational Skills – “I am Proactive”

• Excellent planning and organizational skills to prioritize work and meet tight deadlines.
• Proven ability to manage multiple and complex operational matters daily.

Problem Solving & Strategic Thinking – “I am Innovative”

• Ability to deal with ambiguity and solve complex problems effectively.
• Analytical, with proven ability to solve problems using a quantitative approach.
• Ability to employ holistic, long-term solutions.

Other Personal Characteristics

• Natural communicator who engages at all levels.
• Self-motivated and confident.
• Honesty and trustworthiness.
• Open to new ideas and willing to challenge the status quo.
• Works well with diverse teams from various countries/cultures.
• Organised.

Key Stakeholders

• Management Staff
• Client Representatives
• Client Occupants / End-users
• Vendor Staff
• Landlords

Direct Reports

Executive Director, SEA Cluster Head (Client) and APAC Operations Director

Indirect Reports

Workplace Experience Cluster Lead – site level

Application & Privacy

If this job description resonates, we encourage you to apply even if you don’t meet all requirements. We want to get to know you and what you bring to the table.

At JLL, we leverage artificial intelligence (AI) to accelerate meaningful connections between candidates and opportunities. AI analyzes applications for relevant skills, experiences, and qualifications to generate insights about how your profile aligns with role requirements.

JLL Privacy Notice

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For more information about how JLL processes personal data, please view our Candidate Privacy Statement.

For additional details, please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and provides reasonable accommodations to individuals with disabilities. If you need an accommodation during any part of the employment process, please email HRSCLeaves@jll.com. This email is solely for accommodation requests. Please direct any other inquiries to our Contact Us page.