Technology Operations Analyst

About the role

Our Technology Operations team is the first line of support for Starling Group, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams.

In this role, you’ll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It’s very important to us at Starling that staff have the best possible experience with the technology they use on a daily basis.

We deploy primarily Macs but also have some Windows PCs in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won’t find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed.

As a Technology Operations Analyst, you’ll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all.

Responsibilities

• Provide 1st line technology support and address security issues raised in Slack, email and face-to-face office interactions.
• Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently.
• Help the team manage asset inventory, procurement, repairs, auditing and licensing.
• Provision computer hardware from returned stock.
• Arrange collection of leavers' hardware.
• Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day and that display TVs are working properly.

Requirements

• Knowledge and experience of supporting either macOS or Windows is essential.
• Adept at coping in a technically complex and fast-changing environment.
• An interest in and suitable understanding of Starling’s technology.
• Exposure to incident management processes is beneficial.
• Experience in operational support of suppliers and outsourced vendors is beneficial.

We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave increases with length of service; option to buy or sell up to five extra days
• 16 hours paid volunteering time per year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care; partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives such as a refer-a-friend scheme
• Perkbox membership with retail discounts, a wellness platform, and weekly free and boosted perks
• Initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. If you’re excited about working with us but aren’t sure if you’re 100% there yet, get in touch. We’re on a mission to radically reshape banking – and that starts with our brilliant team. We’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re committed to fostering diversity and inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you do so with the understanding that we will process it in accordance with our Privacy Notice.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process it, the purposes for processing, and the rights you can exercise over our use of your personal information.