Community Ambassador

Overall Role

The Community Ambassador is responsible for supporting the site in fostering a lasting, open, and collaborative relationship with employees through the delivery of a unique and authentic experience at the JLL KL Menara IQ where they are based. Support the delivery of a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Assist in creating an interesting and impactful employee engagement strategy. To support the Workplace Lead to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Facilitate employee support and feedback and schedule regular meetings with key stakeholders to enhance relationships. This individual ensures that a seamless, consistent level of service is provided at every user touchpoint.

Duties & Responsibilities

Transforming to the Workplace Team of the Future

• Support the introduction of technology and digital platforms to enable the Workplace team to be mobile and present on the occupant floors.
• Adopt JLL’s new and innovative methods that support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications.
• Support the development of an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile.

Facilities Operations

• Soft services management including planning and coordinating soft services vendors (housekeeping, landscaping, pantry supplies, consumables, and related services) and monitoring vendor performance to ensure SLA compliance.
• Manage meeting room presentation standards and setup.
• Support the Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs and minimise the risk of equipment failure.
• Ensure all technology platforms are functioning as intended and analytics are carried out in a timely manner to enable proactive response.
• Understand operational SOPs and propose changes as part of continuous improvement.
• Support Workplace Lead on minor projects / changes in the office with PMO.
• Understand local/government regulations as part of operations.

Human Experience

• Ensure the delivery of the account’s Human Experience Roadmap at the site and the delivery of all operational requirements to uplift workplace experience, community engagement, and well-being at the site.
• Support the delivery of programs that drive employee engagement, sense of belonging, excitement, and fun at work that contribute to productivity and pride.
• Support regional initiatives such as user experience programs, system rollouts, regional training programs/workshops, food & beverage, wellness, community engagement, digitalization of the workplace, sustainability, and D&I.

Employee Engagement

• Create a fun and impactful employee engagement strategy.
• Engage with all guests, employees, and key stakeholders.
• Collate employee support/feedback initiatives e.g. FAQs.
• Ensure delivery of services that are authentic, caring, and able to provide timely services.
• Ensure effective communications and reporting to the Workplace Lead on operation matters and Workplace Experience.

Communication

• Share regular event and celebrations content through internal monitors and other communication channels.
• Learn innovative communication strategies.

Reporting

• Ensure the monthly performance report is generated to meet Workplace standards.
• Ensure accurate data on Events Management calendar and ATW recording.

Candidate Specification

Experience

• A diploma or equivalent in a related field and 1–3 years of work experience, with at least 3 years related to the main areas of workplace (FM) delivery at account level.
• Excellent time management and communication skills.
• Ability to manage a project with management support.
• Basic comprehension of M&E services to ensure services are managed, although a technical qualification/background is not mandatory.
• One or more globally/regionally recognized certifications in Facility Management, PMP, Health and Safety, or Human Experience would be a plus.
• MS Office proficiency.

Task Skills

• Hospitality management
• Project management
• Planning and organizing
• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface with different stakeholders in the organization.
• Confident, friendly, and engaging.
• Strong drive and persistence to achieve results.
• Creative thinking with an open mind balanced by practicality.

Location

On-site – Singapore

Job Tags

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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