Group Payment Ops, Swift & Payment Screening/Clearing & Giro- 12 mths contract

About Us

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We take the time to truly understand people, providing support, services, solutions, and career paths that meet their needs.

Today, we’re on a transformation journey—leveraging technology and creativity to become a future-ready learning organization. Our strategic ambition remains clear and bold: to be Asia’s leading financial services partner for a sustainable future.

Join us to build the bank of the future. Innovate how we deliver financial services, work in supportive teams, create lasting value in your community, and grow your assets, business, and investments. Take your learning as far as you can and enjoy a vibrant, future-ready career.

Your opportunity starts here.

Job Description

The Analyst performs sanction screening assessments in the transaction screening system and escalates to the business units or Group Compliance when necessary. The role requires teamwork to ensure all alerts are handled within the cut-off time. The Analyst oversees follow-up investigations for GIRO and FAST payment-related matters, liaises with bankers and business units to resolve payment-related exceptions in a timely manner, identifies process gaps, and proposes operational, service, and risk-related improvements for implementation.

Responsibilities

• Perform the first level of assessment on sanctions transactions/alerts in the transaction screening system.
• Perform the second level of assessment on sanctions transactions as assigned.
• Escalate cases to Business Units/GFCC when required.
• Ensure all alerts in the queue are cleared within the cut-off time.
• Handle the team mailbox if assigned.
• Cross-train within the team to ensure sufficient coverage.
• Investigate and process GIRO/FAST requests and inquiries for bankers, customers, and business units within the agreed service levels.
• Perform daily reconciliation on outstanding investigation cases to ensure timely follow-up until closure.
• Document all investigation cases for records, management reporting, and performance measurement.
• Perform ad-hoc tasks as assigned and participate in UAT/Projects as required.
• Participate in team huddle sessions to discuss operational lapses, root causes, and implementation plans; raise issues that may impact daily operations to drive quality and cohesion.

Requirements

• Must be able to work staggered hours, when required.
• Must be able to work on public holidays, when required.

What We Offer

Competitive base salary, a suite of holistic and flexible benefits to suit every lifestyle, community initiatives, industry-leading learning and professional development opportunities, and a focus on your wellbeing, growth, and aspirations alongside the needs of our customers.