Contract Remittance Officer/ Assistant Manager

About Us

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their needs and desires.

Today, we are on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, and pursue a vibrant, future-ready career.

Your opportunity starts here.

Opportunity & Responsibilities

• Process and input outward remittance applications from various submission channels, including but not limited to: eBank, branches, WFI/OneCapture, other internal departments, intermediate payments from corresponding banks, and instructions from OCBC Macau.
• Handle input of inward remittance transactions via the Inward Remittance System (IRS) for credit payments and intermediate payments.
• Manage inward and outward clean bills collection.
• Handle account posting under the Deposit Teller System.
• Process time-deposit instructions.
• Receive remittance applications and funds settlements (for charges) from customers/Relationship Managers for remittance services and obtain exchange rates with reference from Treasury Division.
• Ensure the Rate Book and Due From are used correctly at day end.
• Verify identification and perform encashment over the counter for Foreign Bank drafts, if applicable.
• Handle violation detection transactions at AML, including false hit releases, and follow up on any suspicious items with AML/CFT Compliance Officer.
• Process Charges Claims upon receipt from paying/correspondent banks.
• Investigate irregular remittance items and coordinate with other units, customers, and external parties on instruction disposal decisions.
• Prepare daily/monthly reports for management review and filing of daily transactions and day-end reports.
• Distribute circulars/broadcasts from HKICL, HKMA, and SWIFT to other departments.
• Maintain transaction records/documents and arrange for off-site retention as scheduled.
• Participate in and support requirement collection and system testing for payment initiatives.
• Client servicing: provide prompt and courteous responses to customers’ inquiries and complaints, both over counter and by phone, with effective problem-solving.
• Handle customer inquiries on remittance services; perform balance inquiries and print savings passbooks for OCHK customers if necessary.

Qualifications & Requirements

• 1 year of banking experience; 3 years of banking experience in remittance for managerial role.
• Typing and communication skills.
• Familiarity with remittance operational procedures and bank policies for a managerial role.
• Proficiency in English and Mandarin.
• Ability to work under pressure.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are valued alongside the needs of our customers.