Workplace Experience Ambassador

Workplace Experience Ambassador

JLL empowers you to shape a brighter future. Our people shape the future of real estate by combining world-class services, advisory, and technology. We are committed to hiring the best talent and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Location: On-site – London, GBR

What this job involves

The Workplace Experience Ambassador serves as the primary point of contact for employee care and comfort at Moody's offices. This customer-focused role combines facilities coordination, mailroom coverage, and proactive employee engagement to ensure a visually appealing, environmentally comfortable, and operationally efficient workplace.

What your day-to-day will look like

Facilities Management & Coordination

• Conduct daily floor inspections of office spaces, meeting rooms, kitchens, collaboration areas, and landlord spaces to ensure cleanliness and functionality
• Complete weekly site inspection checklists covering all facility aspects including cleanliness, fabric condition, M&E systems, and furniture condition
• Raise and monitor work orders through Corrigo system for identified issues and track completion
• Liaise with engineering and operations teams to address urgent facility concerns
• Generate daily hoteling desk reports for night shift cleaning teams

Employee Experience & Engagement

• Provide face-to-face customer service to employees, addressing queries and concerns with a personalized approach
• Conduct meet-and-greet sessions on office floors to introduce new projects and activities
• Serve as communication point for office issues affecting employees

Mailroom Operations Covering Annual Leave / Sickness

• Operate post room services during designated hours – 1 hour AM and PM only
• Manage incoming and outgoing mail and parcel services
• Sort and distribute Royal Mail deliveries received via 14th floor
• Coordinate DHL courier collections and maintain accurate incoming logbooks
• Monitor mailroom inbox and respond to client queries promptly

Administrative & Reporting

• Attend weekly operations meetings with wider team in UK and Paris
• Participate in Thursday operations meetings to update management on operational issues and business concerns
• Monitor and action emails from facilities and post room inboxes throughout the day
• Maintain accurate records using SharePoint
• Contribute information to QBR slide decks when required

Working Hours

Monday – Friday 08:30 – 17:30

Required Skills & Competencies

• Exceptional customer service and interpersonal communication skills
• Strong organizational abilities with attention to detail
• Proficiency with facilities management systems beneficial (Corrigo, JDE, SPACEIQ)
• Ability to identify and escalate issues proactively
• Professional demeanor, suitable for a corporate environment
• Collaborative approach to working with engineering, operations, and client teams
• Effective time management across multiple concurrent responsibilities

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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Additional Information

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the role you’re pursuing.

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Jones Lang LaSalle (JLL) is a leading global provider of real estate and investment management services. We protect personal information collected during the recruitment process and keep it securely for legitimate business or legal reasons. For more information about how JLL processes personal data, please view the Candidate Privacy Statement.

For additional details, please see our career site pages for each country. For candidates in the United States, please see the Equal Employment Opportunity policy here.

Jones Lang LaSalle (”JLL”) is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation during any part of the employment process, you may email HRSCLeaves@jll.com. For other inquiries, please visit the Contact Us page.