File Handling Assistant - Healthcare London

File Handler Assistant (Healthcare Litigation)

The role is positioned within the Healthcare Division and offers the opportunity to develop expertise in handling healthcare and clinical negligence claims on behalf of insurers, healthcare providers, and private medical organisations.

The File Handler Assistant will manage, under supervision, a caseload of aesthetic treatment claims, alongside other healthcare litigation and pre-litigation matters with a value of up to around £50,000. Supervision, mentoring, and technical support will be provided as part of the team’s competency and development framework.

The successful candidate will assist with, and progressively take on, all aspects of case handling—from initial instruction through to resolution, including claims that have proceeded to litigation. All claims will be handled on behalf of Defendant clients.

This role is suitable for either someone with experience in claims handling or someone in a legal environment looking to develop a career in healthcare litigation, or a junior litigator seeking to broaden their experience of defendant clinical negligence and healthcare claims.

Due to the nature of the work, the successful candidate should demonstrate strong analytical and organisational skills, the ability to manage a varied caseload, and the confidence to provide clear and practical advice to clients under appropriate supervision.

Key Responsibilities

• Acknowledge instructions and liaise initially with clients, Court, and other parties.
• Draft appropriate Court documentation.
• File appropriate documentation at Court and serve it on third parties where applicable.
• Liaise with the insured and witnesses to support the drafting of witness statements.
• Obtain additional information and/or documentation from insurer clients and/or third parties to progress negotiations.
• Follow up on outstanding instructions and other actions to ensure responses are received within required timescales.
• Create document bundles and instruct Counsel.
• Review records and relevant documentation pertaining to the file.
• Provide general assistance and ad hoc support to the lead File Handlers as required.
• Ensure all case management and matter information is inputted into the system in a timely and accurate manner to maintain complete records and ensure accurate reporting to clients.
• Ensure compliance with the SRA Code of Conduct 2015.

Requirements

• Experience working within a legal or claims handling environment is essential, preferably involving healthcare, clinical negligence, personal injury, or insurance claims; or an appropriate legal qualification.
• Experience negotiating with and influencing third parties to obtain information.
• Strong organisational skills, including the ability to prioritise workload.
• Able to work effectively to set deadlines.
• Confidence in dealing with calls and enquiries from insurers, brokers, and other relevant parties.
• Ability to gather and record information accurately.
• IT literate and experienced with a Claims/Case Management system.
• Excellent attention to detail.
• Good communication and telephone skills.