Desktop Support Analyst

About Antares

At Antares, our success starts with our people. We’re a collaborative and an inclusive organisation where every voice is valued, and every individual can grow and thrive.

We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues.

Whatever stage of your career you’ll find a place to belong, contribute, develop and we’d love to hear from you.

Requirements

• Knowledge of Service Management tools, systems and procedures.
• Fundamental knowledge of ITIL Operational Procedures.
• Technical experience administering Office 365 (e.g., InTune Endpoint Management, Exchange, SharePoint, Teams, etc.).
• Minimum 1 year administering user and computer objects via Microsoft AD/Azure AD.
• Minimum 1 year of experience managing file & folder servers/access.
• Experience administering and using Patch and Software Deployment tools.
• Good Microsoft Office user level experience including Teams.
• Good aptitude for troubleshooting.
• Proactive and service-oriented attitude, advanced written and verbal communication skills.
• Ideally have basic insurance and re-insurance knowledge.
• Good knowledge of PowerShell scripting.
• Experience creating and maintaining Microsoft Power Automate flows and connectors (desirable).
• Able to demonstrate the ability to collect and document relevant information from customers to aid in fault diagnosis.
• Able to demonstrate Incident, Problem and root cause management and analysis.
• Able to document core processes and controls and ensure they are maintained in an auditable manner.
• Demonstrable experience in supporting end-client issues from remote locations.
• Self-motivated with a demonstrable aptitude and interest in IT Support.

Education

Education required for this role: