Workplace Operations Associate

Firm Overview

Cambridge Associates (“CA”) is a leading global investment firm. CA’s goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non-discretionary portfolio management, and investment consulting.

Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world. For more information, please visit www.cambridgeassociates.com.

Job Description Summary

Hours: 8:00 AM – 5:00 PM – Overtime without notice at times.

Under the direction of the Office Manager, the Workplace Operations Associate is a highly visible in-office position that supports the execution of the day-to-day processes and procedures of CA New York Office Services – Reception, Catering, Operations, and Facilities. The primary objective is to ensure that colleagues experience no impediments to their day-to-day productivity and to ensure that both internal and external clients experience best-in-class customer service.

Responsibilities

Office Services & Facilities

• Deliver professional front desk assistance, including a warm welcome for clients, efficient call routing to appropriate team members, accurate message taking, and concierge services.
• Fulfill requests and resolve incidents reported in Service Portal.
• Ensure all visitors are registered in the building security system and notified upon completion of the process.
• Enter work orders and liaise with building management and staff.
• Act as safety advisor.
• Respond to internal/external client requests in a timely manner.
• Coordinate catering, including placing orders and handling food setup for all meetings and events.
• Maintain appearance and function of space. Remediate minor damage and disrepair; report significant problems to the Office Manager.
• Update and maintain New York City’s Workplace Operations CA Home page including routine updates of relevant department information.
• Set up conference rooms including audio/video equipment checks and furniture configuration as requested. Return to default configuration at conclusion of meetings.
• Order and stock kitchen supplies in all pantries. Maintain appearance of pantries and catering kitchens including loading/unloading the dishwasher and wiping countertops.
• Manage CA New York City’s access to internal accounts such as S2, Everbridge, and FedEx including new accounts and disabling inactive accounts.
• Maintain shred bins and ensure they are locked at all times and that the removal schedule is adhered to.
• Provide support to onsite IT staff regarding the procurement of supplies and equipment and help resolve minor client technology issues.
• Purchase and maintain office supplies and inventory.
• Prepare new hire welcome packets and deliver new hire office orientations.
• Maintain an accurate database of current vendors including up-to-date contact information.
• Coordinate after-hours service and maintenance schedule.
• Assist with ad-hoc projects as needed.

Printing and Distribution

• Fulfill requests for print jobs, ensuring they are completed accurately.
• Monitor operation of copiers and equipment, troubleshoot as necessary, and initiate service calls as needed.
• Process incoming and outgoing mail, overnight deliveries, and faxes.
• Maintain open lines of communication with staff and report equipment outages and backlogs.
• Manage firm stationery inventory and procurement.

Qualifications

• Associates degree preferred and/or 1–3 years related work experience.
• Availability to work overtime with little or no notice.
• Proficiency with Adobe Acrobat and Microsoft Office Suite (Outlook, Excel, and Teams).
• Ability to appropriately prioritize work and meet deadlines, while delivering high-quality outcomes.
• Ability to learn quickly and adapt to new challenges.
• Punctual and reliable.
• Strong commitment to customer service.
• Professional demeanor.
• Ability to work well under pressure.
• Discretion with highly confidential and sensitive information.
• Must be able to lift heavy boxes.
• Willingness to interact in a team environment.

Compensation

Base salary range for this role:

Pay Range Minimum: $57,700

Pay Range Maximum: $75,000

In addition to the listed salary range, this position is eligible for an annual performance-based bonus and a comprehensive benefits package. Actual placement within the stated salary range will be determined based on factors such as skills, experience, and qualifications, as well as internal equity.

Equal Employment Opportunity

The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.