Analyst – Desktop Support

Overview

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data-driven insights to the world’s investors. Leveraging our platform and intelligence across sectors, strategies, and geographies, we help identify the advantages and answers our clients need to succeed.

About the IT Team

Information Technology at StepStone works internally to provide infrastructure for automation. IT implements governance for the use of networks and operating systems, and it assists operational units by providing the functionality they need. IT also provides Desktop Support to StepStone’s users and offers centralized information and support management to handle technology queries.

Key Responsibilities

• Act as an initial point of contact for technical support requests by phone, email, and in person
• Serve as local IT point of contact for office-based issues
• Perform triage, resolve incidents, and respond to queries on PCs, laptops, printers, mobile devices, and email and business applications
• Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
• Demonstrate understanding of basic networking and system administration
• Contribute to IT projects
• Resolve technical issues, identify and document persistent problems
• Ensure a positive user experience through timely and professional service

Core Competencies

• Working knowledge of Windows 10, Office 365, Active Directory, Exchange, Windows Server, and Azure Active Directory
• PC hardware and software support
• Ticketing and incident documentation
• Managing projects end to end
• Testing and evaluating new technologies

Requirements

• Strong customer service and communication skills
• Ability to communicate technical details to non-technical users
• Ability to prioritize workload effectively
• Ability to work independently with minimal supervision
• Good troubleshooting skills and willingness to seek out existing issues
• Experience with ServiceNow is a plus
• Knowledge of Crestron Audio Visual equipment is a plus

Qualifications

• 1–3 years of technical support experience, desktop or helpdesk support preferred
• 4-year college degree
• ITIL framework exposure is a plus

#LI-Hybrid

Equal Opportunity / Inclusion

At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.

As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Candidates must be at least 18 years old to apply.

Developing People at StepStone