Product Associate - Alternative Lending Operations

Overview

Join a team at the forefront of payments modernization, where your analytical skills and curiosity will help shape the future of lending products. You'll work in a fast-paced, collaborative environment that values diverse perspectives and rewards initiative.

As a Product Analyst in the Alternative Lending Product Operations team, you will support multiple lending products across controls, production incident management, data corrections, and product remediation. You'll also play a key role in operational readiness as new products prepare to launch, partnering with teams across the business to ensure a seamless customer experience.

Responsibilities

• Manage the investigation, reporting, and remediation of controls exceptions to maintain product integrity and compliance.
• Support Voice of the Customer channels by investigating escalations, complaints, and agent feedback, and updating training documentation as needed.
• Partner with general management, strategy, and training teams to create and maintain machine-readable documents that enable employees to effectively support our products.
• Collaborate with the Assisted Servicing Product team to deliver user stories and prepare products for launch.
• Build and manage key relationships with stakeholders across Product, Technology, Operations, Risk, Legal, and Compliance.

Required qualifications, capabilities, and skills

• 1 year of experience in digital product management, financial services, technology, or project management.
• Demonstrated ability to manage multiple tasks effectively in a fast-paced environment.
• Excellent written and verbal communication skills, with strong reasoning, organizational, and presentation abilities.

Preferred qualifications, capabilities, and skills

• Familiarity with controls investigation techniques and methodologies.
• Experience supporting and delivering products to market.
• Experience with lending products and/or servicing operations.
• Bachelor's degree in a relevant field.

About Chase

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and