Aladdin Client Experience, Associate

About this role

Aladdin is BlackRock’s central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently – ultimately driving better outcomes for investors and institutions worldwide.

We bring a breadth of experience across regions, strategies, and asset classes.

• 30 years of experience delivering solutions
• 1,100 Aladdin clients
• 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin

The Aladdin Client Experience team is the global client services organization supporting Aladdin users around the world. With a collaborative team of over 400 members, we:

• Provide outstanding client service to users, every time
• Solve complex problems by delivering innovative solutions
• Collaborate with others, knowing we achieve more together
• Learn every day, question assumptions, and embrace change
• Foster a fun, innovative, and inclusive team atmosphere

About this role

Our Aladdin Client Experience team strives to offer outstanding service. As the first contact point for many of our clients, Client Success Specialists assist clients with inquiries and issues, using product knowledge and problem-solving skills. Client Success Specialists play a key role in helping clients get the most out of Aladdin; they provide exceptional support by resolving complex issues, handling inquiries, and collaborating with partners. We are united through a common zeal for overcoming hurdles, consistently growing our understanding, and guaranteeing our clients feel supported and empowered at every stage.

Key Responsibilities

• Deliver impactful client service: As the initial contact person for our clients, you will interact with them via ServiceNow, email, and telephone. Your core responsibility is to guide clients in effectively using Aladdin. Your focus lies in building client confidence, providing support, and empowering them to manage their businesses. This role enhances your technical, industry, and interpersonal proficiencies.
• Solve problems through technology: Apply and grow your technical skills in SQL and UNIX (we’ll teach you) to diagnose issues, provide solutions, and support clients.
• Provide insights through proactive education: Study data and collaborate with clients and engineers to prevent and address issues promptly.
• Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to elevate service quality.

Required Experience

This is an entry-level role where you’ll need to have:

• A demonstrated curiosity in the intersection of finance and technology
• Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
• Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism
• Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
• Proficient in managing various tasks simultaneously, with strong organization and problem-solving capabilities, and the ability to work independently and in a team
• Analytical mindset with attention to detail
• Enthusiasm for learning in a fast-paced, evolving environment

Our benefits

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) to relax, recharge, and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: supporting small and large businesses, financing infrastructure projects that connect and power cities, and driving innovations that accelerate progress.

This mission is supported by our investment in our employees. We are dedicated to creating an environment where colleagues feel welcomed, valued, and supported, with networks, benefits, and development opportunities to help them thrive.

Additional information

For more information about BlackRock, please visit careers.blackrock.com. Follow us on Twitter: @blackrock, LinkedIn: www.linkedin.com/company/blackrock.

Equal Opportunity

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation, or other protected attributes at law.