Retail Banker I - Canal & Lafayette (Bilingual Chinese, Cantonese and/or Mandarin)

Job Description

Work Location: New York, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Line of Business: Personal & Commercial Banking

Responsibilities

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
• Broad knowledge of the full product suite, services, and processes of the business area; low to moderate complexity/risk
• Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs, and offering solutions or partner referrals
• Makes product recommendations based on Customer needs, highlighting features and benefits that support Customers through life events and help them save time and money
• Utilizes Customer relationship management tools to proactively contribute to customer assessments and outbound sales activities
• Independently resolves customer issues and problems, escalating when necessary
• Builds working relationships with customers and explains detailed and/or complicated information
• Requires full proficiency gained through job-related training to perform a range of activities
• Participates in Customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise
• Engages in conversations with customers about loan products and facilitates application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred)
• Teller experience (preferred)
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice with educational content, consultative support, and proactive insights
• Serves as a Customer advocate in improving financial confidence, providing resolutions, proactive tips, and insights on saving time and money
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store
• Engages in lobby leadership by guiding customer flow, welcoming, discovering needs, and guiding appropriately
• Understands customer preferences with banking and educates on self-service options
• May act as a point of escalation for Customer questions or concerns
• May perform a variety of teller transactions while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on TD, its Customers and stakeholders
• Acts as a brand champion internally and externally
• Recognizes transaction needs and educates clients on self-service channels
• Brings your genuine self to banking transactions, turning each one into a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk
• Participates in Stores daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions/activities as necessary
• Ensures documentation is accurate and reflects client/business intentions
• Performs due diligence to support the accuracy of all customer transactions/activities
• Knowledgeable of and compliant with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability in driving an operationally sound location
• Adheres to risk and control policies/procedures

Employee/Team Accountabilities

• Participates fully as a team member, supporting a positive work environment focused on service, quality, innovation, and teamwork
• Continuously enhances knowledge and participates in knowledge transfer within the team
• Participates in personal performance management and development activities
• Keeps colleagues informed about project status and day-to-day activities
• Contributes to a fair, positive, and inclusive environment
• Acts as a brand ambassador for the business area and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers for referrals
• Contributes to a positive work environment by aligning to TD's model, brand, and culture
• Collaborates with team members to support team and organizational success
• Seeks opportunities to improve delivery of work with high quality standards
• Takes ownership of career development and seeks feedback to enhance skills
• Positively embraces change
• Adheres to TD's Shared Commitments and code of conduct expectations
• Engages in advancing an inclusive culture reflecting TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS per the SAFE Act
• Must pass criminal background and credit checks and provide certifications regarding any findings as required by federal law

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to standardized problems – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Mathematical operations – Continuous

The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities. The listed duties are essential for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD has more than 95,000 colleagues who foster relationships, execute with discipline, and simplify banking. We are committed to client experience and believe all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects our investment in colleagues' financial, physical, and mental well-being. Total Rewards includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and benefits such as health and well-being programs, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition.

Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and competitive benefits, we support colleagues to thrive both at work and at home.

If you’re interested in a specific career path or building certain skills, you’ll have regular career, development, and performance conversations with your manager, access to online learning, and mentoring programs to unlock future opportunities.

TD offers diverse career paths to grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.