Application Support Engineer

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multinational team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

About Your Team

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Hong Kong. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

Responsibilities

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
• Analyze, troubleshoot, escalate, and resolve brokerage system operational issues.
• Participate in post-incident reviews in collaboration with Software Development, customer service, and infrastructure teams.
• Provide internal 2nd-level technical support to various teams.
• Monitor batch scheduled jobs, troubleshooting and escalating any delays or failures.
• Analyze existing business workflows and participate in developing new process monitoring tools.
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real-time trade issues with internal and external parties.

Required Skills

• Strong communication skills and fluency in English.
• Bachelor’s degree or apprenticeship in a technical discipline.
• Working knowledge of general computing concepts, networking, Linux operating system, and related technologies.
• Ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to work day shifts during Hong Kong business hours, including weekends and public holidays on a rotational basis.
• 1–5 years of experience in Linux/Unix systems and incident management. Fresh graduates with a strong technical background will also be considered.

Preferred Skills

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
• Experience with Unix/Linux style command line interfaces.
• Previous experience with scripting languages (e.g., Shell, Perl, Python).
• Desire to learn and explore new concepts, systems, and technologies.

To Be Successful in This Position, You Will Have

• A strong desire to expand your financial and technical knowledge base.
• Self-motivation and the ability to handle tasks with minimal supervision.
• Excellent analytical and problem-solving skills.
• Outstanding collaboration and communication skills.
• Excellent time-management skills.

Company Benefits & Perks

• Competitive salary, annual performance-based bonus, and stock grant.
• Excellent health and welfare benefits including medical, dental, specialist, and in-patient coverage.
• Competitive annual leave entitlement.
• Corporate events including team outings, dinners, volunteer activities, and company sports teams.
• Daily lunch provided in-house with a fully stocked kitchen.
• Opportunities to gain exposure to global financial products, markets, and clientele.
• Potential for career progression and expanded responsibilities in a global company with a growing local presence.
• Hybrid work arrangement: 4 days in the office / 1 day remote.