Hospitality Coordinator 12-Month Fixed Term Contract

Purpose of the role

To support the team in the planning, coordination and delivery of a range of event and hospitality initiatives, working closely with internal stakeholders and external vendors to help bring engaging and impactful experiences to life.

Accountabilities

• Development, planning and strategic oversight of events of any format, client appreciation events, external partnership events, internal engagement events, client entertaining through hospitality and ticketing, and other marketing initiatives.
• End-to-end management of all aspects of event logistics, including format proposal, venue and vendor selection and management, production management, content development, delegate, host and speaker management, and on-site coordination as needed.
• Management of the hospitality programme through Barclays-owned sponsorship assets, contracted memberships and ad hoc brokering for clients and internal stakeholders where applicable.
• Understanding of and adherence to all applicable internal controls throughout the planning process, identifying and mitigating potential risk.
• Post-event or hospitality assessments to analyse success and identify areas for improvement.
• Expert advisor and partner to stakeholders and hosts to ensure event delivery meets aims and objectives, in certain cases.
• Build and maintain industry relationships with suppliers and industry experts to stay at the forefront of event and hospitality trends, technology advances, new openings and best practices, where applicable.

Analyst Expectations

• Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in the assigned area of expertise.
• Thorough understanding of the underlying principles and concepts within the area of expertise.
• Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If in a leadership role, demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to an excellent standard. The four LEAD behaviours are: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• For individual contributors, develop technical expertise in the work area and act as an advisor where appropriate.
• Impact the work of related teams within the area and partner with other functions and business areas.
• Take responsibility for end results of a team’s operational processing and activities; escalate breaches of policies or procedures appropriately.
• Embed new policies and procedures adopted due to risk mitigation; advise and influence decision making within own area of expertise.
• Manage risk and strengthen controls related to the work owned or contributed to; deliver work in line with rules, regulations and codes of conduct.
• Maintain and continually build understanding of how own sub-function integrates with the function and knowledge of the organisation’s products, services and processes.
• Understand how areas coordinate and contribute to achieving the organisation’s sub-function objectives.
• Make evaluative judgments based on factual information with attention to detail.
• Resolve problems by identifying and selecting solutions using acquired technical experience and precedents.
• Guide and persuade team members and communicate complex or sensitive information.
• Act as a contact point for stakeholders outside the immediate function, building a network of external and internal contacts.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset to Empower, Challenge and Drive.

Hospitality Coordinator role

The Hospitality Coordinator plays a key role in delivering seamless ticketing and guest experiences across a high-profile sponsorship portfolio, including events such as Premier League, Formula One and Wimbledon. This position is responsible for working across hospitality operations and ticketing fulfilment. The role provides essential administrative support, including issuing invitations, managing ticket dispatch, handling mailbox enquiries, and coordinating stakeholder communications. Working across an extensive portfolio, the coordinator will support both pre-event planning and some on-site hosting, with occasional evening and weekend work required to ensure exceptional delivery at live events.

Experience & requirements

• Experience managing ticketing processes, including inventory tracking, allocation, and distribution across multiple hospitality events.
• Confidence to support communication, coordination, and execution of hospitality events.
• Proficiency in Microsoft Excel and PowerPoint for data management, reporting, and tracking ticket allocations.
• Strong organisational and planning skills for effective time management.
• Familiarity with event and ticketing systems, as well as expense and payment tools.

You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role is a 12-month fixed-term contract and is located in our London office.