Retail Banker I Full Time Preferred Language Spanish (Jamaica)

Job Description

Work Location: Jamaica, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Responsibilities

Role Overview: The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to identify opportunities to educate customers on Bank products and services or refer them to an appropriate team member or internal Bank partners, while ensuring a positive Customer experience
• Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk
• Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs and offering solutions or partner referrals
• Makes product recommendations based on Customer needs and highlights features and benefits that support Customers through life events, save time and money, and exceed their needs
• Utilizes Customer relationship management tools to proactively contribute to customer assessments and lead-focused outbound sales activities
• Independently resolves customer issues and errors, escalating when necessary
• Builds working relationships with customers and explains detailed information
• Requires full proficiency gained through job-related training to perform a range of activities
• Participates in Customer outreach, servicing and advisory activities to deliver on our unexpectedly human promise
• Engages in conversations about loan products and facilitates application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• HS Diploma or GED
• 1+ years’ experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred
• Teller experience preferred
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; provides end-to-end advice: (1) building trust with educational content and tools, (2) providing consultative support, and (3) advocating with proactive insights and recommendations
• Acts as a Customer advocate in improving financial confidence, providing customer resolution, proactive tips and insights on saving time and money
• Consistently delivers a Legendary Customer experience that is unexpectedly human in the Store through effective problem resolution or sound advice
• Manages lobby leadership by orchestrating customer flow, warmly welcoming, discovering initial needs and guiding customers appropriately
• Understands customer preferences with banking needs and educates customers on self-service options
• May act as a point of escalation for Customer questions or concerns
• May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies and procedures
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
• Acts as a brand champion internally and externally
• Recognizes transaction needs and educates clients on self-service channels including digital options
• Brings your genuine self and turns each banking transaction into a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk
• Participates in store daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions as necessary
• Ensures documentation reflects client/business intentions and compliance with rules/regulations
• Conducts due diligence to support transaction accuracy
• Complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability in driving an operationally sound location
• Executes with excellence by adhering to risk and control policies

Employee/Team Accountabilities

• Participates as a positive team member, supporting service, quality, innovation and teamwork
• Continuously enhances knowledge in own area and participates in knowledge transfer
• Participates in personal performance management and development
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive and equitable environment supporting a diverse workforce
• Acts as a brand ambassador internally and externally
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers to facilitate referrals
• Contributes to a positive work environment by aligning with TD Model, Brand and Culture
• Collaborates with team members to support the team's and organization's success
• Seeks opportunities to improve delivery of work with high quality standards
• Actively manages own career and growth; seeks diverse feedback
• embraces change
• Adheres to TD's Shared Commitments and code of conduct
• Engages in advancing and sustaining an inclusive culture reflecting TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act
• Satisfactory results on a criminal background check and a credit report check, and statements/certification regarding findings, are required by federal law

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Continuous

Sitting – Frequent

Standing – Frequent

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Occasional

Squatting – Occasional

Bending – Occasional

Kneeling – Occasional

Crawling – Occasional

Climbing – Occasional

Reaching overhead – Occasional

Reaching forward – Occasional

Pushing – Occasional

Pulling – Occasional

Twisting – Occasional

Concentrating for long periods of time – Continuous

Applying common sense to problem-solving in standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities. They are considered essential functions for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. TD seeks to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD colleagues bring skills and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to being a leader in client experience; all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments in colleagues to help them and their families achieve financial, physical, and mental well-being goals. It includes base salary and variable compensation/awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home.

If you’re interested in a specific career path or building certain skills, we’ll help you succeed through regular career and performance conversations, access to online learning, and mentoring programs.

TD offers diverse career paths to grow your expertise and make a meaningful impact. TD is committed to your success and fosters a respectful workplace where diverse perspectives are valued and fair opportunities to grow are available. TD hires and develops the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.