Teller I (30 Hours Weekly) - Monticello (Bilingual Spanish Preferred)

Teller I

Work Location: Monticello, New York, United States of America

Hours: 30 hours per week

Pay Details: $21.00 - $26.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description:

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency, and educating customers on TD's products and services or referring them to a partner for specialized solutions.

Depth & Scope

• Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understands customer preferences with banking needs and educates customers on self-service/digital options that meet their needs
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to an appropriate partner to provide solutions
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Verifies customers' identities by following customer authentication policies & procedures
• Balances cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary
• Adheres to safe deposit box procedures/operations and guidelines
• Responsible for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times
• Accounts for ensuring confidential customer information is securely stored throughout the day
• Understands the importance of and follows dual control
• Follows all security and audit measures to minimize potential loss
• Utilizes bank tools and processes to detect, address and prevent fraud
• Completes all required in-classroom and online training by established due dates

Education & Experience:

• High school diploma or GED
• 6 months of work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled
• Demonstrated customer service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with the ability to be concise, clear, and consistent

Physical Requirements:

Percentages indicate frequency: Never, Occasional, Frequent, Continuous. See below for examples of daily activities.

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Frequent
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Occasional
Standing – Continuous
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements describe the general nature and level of work performed by people assigned to this job. They are not an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities and duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses globally. TD emphasizes client experience and believes all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments in colleagues to help them and their families achieve financial, physical, and mental well-being goals. Total Rewards includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and other benefits such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more

Additional Information:

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we provide support for colleagues to thrive at work and at home.

If you’re interested in a specific career path or building certain skills, we’ll support your success with regular career development and performance conversations, access to online learning, and mentoring programs to help unlock future opportunities.

TD offers diverse career paths to grow expertise and make a meaningful impact. We are committed to a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can achieve your career goals. We hire and develop the best.

Training & Onboarding:
Training and onboarding sessions will be provided to ensure you have what you need to succeed in your new role.

Interview Process:
We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation:

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.