Contact Center Rep II, London Easyline

Job Details

Location: London, Ontario, Canada

Hours: 37.5 per week

Line of Business: Personal & Commercial Banking

Pay: CAD 45,700 – 61,000

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you with more specific details for this role.

Job Description

Position

London Contact Centre Representative - Inbound Easyline Everyday Banking

Additional Information

Start date: June 1, 2026

Training: 14 weeks full-time paid training, mandatory in-person onsite

Training schedule: Monday – Friday, 9:00 a.m. – 5:00 p.m.

Training location: 275 Dundas Street, London, Ontario

Full-time work schedule (after training): 37.5 hours/week, 5 days/week

Note: Candidates must be flexible to work within business hours: Monday to Sunday 6:00 a.m. – 12:00 a.m., various start times

Part Time: Not Available

NOC Code: 14201 – Banking, insurance and other financial clerks

Department Overview

Supporting and helping is at the heart of everything we do at our contact centres. We deliver value 24/7 for more than 27 million TD customers. With caring colleagues and supportive leaders, you’ll have opportunities to grow and make a meaningful difference to our customers, our communities, and our business.

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting inbound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.

• Make people’s day: deliver an exceptional customer service experience by offering friendly support through knowledge of TD products, services and solutions.
• Solve problems efficiently: resolve customer inquiries at first point of contact by asking questions and responding with empathy.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching to grow and develop in your role.

Where You’ll Work

After completing in-person training and onboarding, you’ll work primarily offsite. Most work activities can be performed independently, spending about 95% of time at a secure, private workspace with a stable internet connection. The remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

What You Need to Succeed

We value a diverse team. If you have relevant experience not listed below, share it in your resume or cover letter.

• High School Diploma or equivalent
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns (preference given to those with experience in financial or service industries).
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while meeting various metrics.
• Digital literacy across devices (smartphones, tablets, laptops, headsets, etc.).
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.
• Ability to work independently and as part of a team.
• Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines related to servicing and sales practices.

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues at work and at home.

Colleague Development

If you’re interested in a specific career path or building certain skills, we’ll help you succeed. You’ll have regular career, development, and performance conversations with your manager, access to an online learning platform, and mentoring programs to unlock future opportunities. TD offers diverse career paths to grow your expertise and make a meaningful impact.

Training & Onboarding

We provide in-person training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Company Overview

Our Values

TD’s purpose is to enrich the lives of customers, communities, and colleagues. We are guided by values that emphasize Impact, Growth, and a Culture of Care. We empower colleagues to make an impact, explore and grow their careers, and be part of a caring and inclusive culture.

Well-being and Total Rewards

TD focuses on total well-being across physical, financial, social, and mental/emotional pillars. We promote a safe, inclusive, and supportive work environment to help colleagues thrive. Our Total Rewards package includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more about benefits at TD.

How We Work

We value in-person collaboration and flexibility. TD supports three workplace models: hybrid, onsite, and primarily remote. Regardless of location, colleagues have access to the TD community and our culture of care.

Who We Are

TD is a leading global financial institution and one of the largest banks in North America by branches. We serve over 27 million households and businesses worldwide. With more than 95,000 TD colleagues, we are committed to being the Better Bank and enriching the lives of customers, communities, and colleagues.

Inclusiveness

TD is dedicated to diversity, equity, and inclusion. We strive to foster an environment where all colleagues feel valued, respected, and have fair opportunities to grow.

Community Impact

TD supports a multi-year commitment to community giving through the TD Ready Commitment, targeting progress in financial security, vibrant planet, connected communities, and better health, with a goal of $1 billion in contributions by 2030.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help remove barriers throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet