IT Support Associate, IT Services

About the Role

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees.

Responsibilities

• Provide on-premises technical support for internal employees, including PC hardware, software, and internal tooling.
• Utilize the internal ticketing system to communicate with customers and track issues.
• Prepare hardware for new hires and manage IT asset inventory.

Basic Qualifications

• High school diploma or equivalent.
• Experience troubleshooting in a multi-user, high-availability environment.
• Experience in PC repair, troubleshooting, deployment, and liquidation.
• Experience in IT client, server, and network service delivery.
• Experience with networking technologies (TCP/IP, subnetting, DNS, DHCP).
• Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.
• Experience working with Windows Server technologies.

Preferred Qualifications

• Experience in networking.
• Experience supporting video conference and teleconference equipment.

Equal Opportunity and Privacy

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.