Help Desk Analyst, Corporate

Overview

Perella Weinberg Partners is actively seeking a goal-oriented, out-of-the-box thinker to join the Service Desk team in our New York City office. The role provides first and second level support for global offices. PWP is a fast-paced environment with ample opportunities to learn and work with the latest technology.

Primary Responsibilities

• Assist in Move, Add and Changes
• Build, deploy and maintain end-user devices
• Track, prioritize, document, and resolve end-user incident tickets
• Develop and document process and procedural enhancements
• Manage, maintain, and audit hardware and software inventory
• Maintain a high level of responsiveness, communication, and professionalism
• Evaluate and solve advanced technical issues
• Provide technical guidance and training to end-users
• Maintain and support an Office 365, VDI, and mobile environment

Required Knowledge

• Windows 11 Enterprise operating system and Microsoft Office 365 Suite
• Network fundamentals (connections, components, protocols)
• Active Directory (structure, policies, management)
• Experience with local and remote user assistance
• Intune Mobile Device Management
• Proficient with laptops and physical desktops
• Experience using AI tools to assist in end-user problem analysis support, including Copilot, ChatGPT, and Claude.AI

Preferred Knowledge (Plus)

• VOIP systems management
• Enterprise-level video conferencing systems
• Patch management and software deployment
• Python or PowerShell scripting
• Understanding of Internet and network security
• ITIL process flow and incident management

Qualifications

Bachelor’s degree required. Ideal candidate should have 1 to 3 years of professional experience.

Additional Requirements

Our team values the ability to solve problems sustainably by collaborating with people, not just technology. Must have experience supporting users in a fast-paced environment with white-glove service in person and over the phone. Ideal candidates will be quick learners with strong troubleshooting skills and the ability to work independently. Participation in an on-call rotation will be required.

Compensation & Benefits

Annual base salary: $60,000 – $95,000

The base salary range represents the low and high ends of the base pay for this position. The specific base salary offered depends on factors such as geographic location, prior experience, qualifications, and skills. Base pay is one component of PWP’s total compensation package, which may include discretionary bonuses, RSUs, paid time off, and other benefits, subject to eligibility criteria and firm policies.

About Perella Weinberg Partners

Perella Weinberg Partners is a leading global independent advisory firm providing strategic and financial advice to a broad client base, including corporations, institutions, governments, sovereign wealth funds, and the financial sponsor community. The firm offers a wide range of advisory services across active industry sectors and global markets. With approximately 600 employees, PWP maintains offices in New York, Houston, London, Calgary, Chicago, Denver, Los Angeles, Paris, Munich, and San Francisco. For more information, please visit: http://www.pwpartners.com.

Equal Employment Opportunity

Perella Weinberg Partners is an Equal Employment Opportunity (EEO) employer. It is the firm’s policy to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.