Retail Banker I - Lake Ronkonkoma

Job Description

Work Location: Lake Ronkonkoma, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Summary

The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to business objectives by identifying appropriate TD solutions to help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services, and routine transactions to identify opportunities to educate on bank products and services to customers and/or refer them to appropriate team members or internal partners, while ensuring a positive customer experience.
• Broad knowledge of the full product suite, services, and processes of the business area; low to moderate complexity/risk.
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and identifying additional needs with solutions or referrals.
• Makes product recommendations based on customer needs, highlighting features and benefits to support customers through life events, save time and money, and exceed expectations.
• Utilizes customer relationship management tools to proactively participate in customer assessments and lead-focused outbound sales activities.
• Independently resolves customer issues and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed or complicated information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise.
• Engages in conversations about loan products and facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years of experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience (preferred)
• Must be able to complete teller training upon hire to handle customer transactions
• Demonstrated ability to engage customers in conversations while educating them on products and services (preferred)
• Demonstrated organizational skills to manage multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Ability to work independently and meet deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice through educational content/tools, consultative support, and proactive insights
• Serves as a customer advocate, improving financial confidence and offering proactive tips and savings opportunities
• Executes appropriate behaviors to deliver a Legendary Customer experience in the store
• Manages lobby flow, warmly welcomes customers, discovers initial needs, and guides them appropriately
• Educates customers on self-service options that meet their needs
• May act as a point of escalation for customer questions or concerns
• May perform a variety of teller transactions and monitor fraud mitigation in accordance with policies and procedures
• Considers the impact of decisions on TD, its customers, and stakeholders
• Acts as a brand champion both internally and externally
• Educates clients on self-service channels including digital options
• Contributes to a personalized customer experience, one customer at a time

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk
• Participates in daily store operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions as necessary
• Ensures documentation reflects client/business intentions and complies with rules/regulations
• Performs necessary due diligence to support accuracy of all customer transactions
• Knowledgeable of and complies with Bank Code of Conduct
• Contributes to operational excellence by understanding accountability and maintaining an operationally sound location
• Adheres to risk and control policies and procedures

Employee/Team Accountabilities

• Participates as a productive team member, supporting a positive work environment focused on service, quality, innovation, and teamwork
• Continuously enhances knowledge in own area and shares expertise within the team
• Engages in personal performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers for effective referrals
• Contributes to a positive work environment by aligning to TD's model, brand, and culture
• Collaborates with team members to contribute to the success of the team and organization
• Seeks opportunities to improve delivery with high quality standards
• Takes ownership of career development and seeks diverse feedback
• Positively embraces change
• Adheres to TD's Shared Commitments and code of conduct
• Supports an inclusive culture that reflects TD's diversity and fosters an exceptional employee experience

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z and the definition of Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act
• Satisfactory results on criminal background and credit checks; required disclosures regarding findings by government agencies

Physical Requirements

Work involves sedentary tasks; occasional travel may be required. See below for percent categories:

• Never: 0%
• Occasional: 1-33%
• Frequent: 34-66%
• Continuous: 67-100%

Domestic travel – Occasional; International travel – Never; Performing sedentary work – Continuous; Performing multiple tasks – Continuous; Operating standard office equipment – Continuous; Responding quickly to sounds – Continuous; Sitting – Frequent; Standing – Frequent; Walking – Occasional; Moving safely in confined spaces – Occasional; Lifting/Carrying (under 25 lbs.) – Occasional; Lifting/Carrying (over 25 lbs.) – Occasional; Squatting – Occasional; Bending – Occasional; Kneeling – Occasional; Crawling – Occasional; Climbing – Occasional; Reaching overhead – Occasional; Reaching forward – Occasional; Pushing – Occasional; Pulling – Occasional; Twisting – Occasional; Concentrating for long periods of time – Continuous; Applying common sense to standardized problems – Continuous; Reading, writing, and comprehending instructions – Continuous; Basic arithmetic – Continuous.

The statements above describe the general nature and level of work performed by people assigned to this job. They are not an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD is committed to client experience and believes all colleagues are client-facing. We are reimagining banking for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments in colleagues’ financial, physical, and mental well-being. It includes base salary and variable compensation/awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and home.

If you’re interested in a specific career path or building certain skills, we offer regular career development conversations, access to online learning, and mentoring programs to help you unlock future opportunities.

TD offers diverse career paths to grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will contact candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.