Data Center Technician - Slough Berkshire, DCC Communities

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables affecting the supply chain. We seek talented people to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with teams across AWS to deliver high standards for safety and security while providing scalable capacity at the lowest possible cost. We foster an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Role

We are expanding our Infrastructure Operations team and seeking Data Center Technicians. In this role, you will:

• Serve as a primary technical resolver for data center infrastructure challenges
• Work within the Data Center Operations (DCO) team to maintain IT infrastructure and hardware
• Develop expertise in various hardware and software troubleshooting scenarios
• Lead resolution of infrastructure issues and coordinate with solution teams on complex cases
• Help drive continuous improvements

This position includes shift work and may require rotation between locations.

Key job responsibilities

Safety

• Follow and maintain the highest safety standards; actively promote a world-class safety culture
• Own safety initiatives and projects to foster a strong safety culture

Data Center Operations (DCO)

• Diagnose hardware and network problems and perform physical repairs
• Troubleshoot events within internal Service Level Agreements (SLAs)
• Perform root cause analysis of equipment failures
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
• Work rotating shifts (morning/late/night) and weekends to maintain a 24/7 data center environment (as applicable)
• Participate in on-call rotation for off-duty emergency calls (as applicable)

A day in the life

We value diverse experiences. If you do not meet all of the preferred qualifications, we still encourage you to apply. If your career is just starting or you have alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. Customers range from startups to Global 500 companies rely on our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people. Our inclusion events foster stronger, more collaborative teams. Innovation is fueled by bold ideas and diverse perspectives.

Mentorship & Career Growth

We strive to raise the performance bar by offering knowledge-sharing, mentorship, and career-advancing resources to help you develop into a well-rounded professional.

Work/Life Balance

We value work-life harmony and offer flexibility within our working culture so you can thrive at work and at home.

About the team

Data Center Operations designs, installs, and maintains the world’s largest cloud computing infrastructure.

Qualifications

Basic Qualifications

• High school diploma or equivalent
• Experience with computer hardware troubleshooting and repair
• Experience in networking and troubleshooting

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in Linux and networking protocols (DNS/DHCP/TCP) and experience in Linux OS and network troubleshooting

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation or adjustment during the application and hiring process, including for the interview or onboarding, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.