IT Desktop Support (Entry Level)

Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.

Passionate about technology and providing high quality customer service? Join our IT Support team and help keep the critical information and communication systems that drive Houlihan Lokey’s IT Operations running smoothly.

General Description:

Kick‑start your career in IT by providing friendly, high‑quality technical support to colleagues. As the first point of contact for technology support, you’ll be the face of IT—welcoming, professional, and ready to help. You’ll combine hands‑on technical skills with great communication and a customer‑first mindset, ensuring every user feels supported, valued, and confident when working with technology.

Responsibilities

• Provide best‑in‑class IT support service to all Houlihan Lokey colleagues with a focus on local support for the London office.
• Act as the “face of IT” within the London office—approachable, proactive, and service‑oriented.
• Communicate solutions clearly and patiently, adapting to the needs and comfort level of each user. Troubleshoot and resolve IT incidents and service requests across hardware, software, and account administration both in person and remotely.
• Play a key role in the telecoms upgrade project across the London office, assisting users to migrate to our new LeapXpert platform, retiring old devices, and migrating data to new HL mobile devices.
• Assist with configuring and administering Windows OS workstations, including peripheral devices such as monitors, docking stations, keyboards, mice, and other USB or wireless devices.
• Install, configure, and support hardware, including workstations, laptops, printers, networked copiers, mobile devices (iOS, Android, Windows), and other computer and network peripherals.
• Support the use of Audio Visual (AV) equipment in the London office, liaising with end users and clients.
• Assist with managing local hardware inventory.
• Provide support to remote users on connectivity issues arising from the use of AVD or VPN (Netskope) over wireless and wired Internet access.
• Familiarity with Windows OS, Microsoft Office Suite, Microsoft Exchange (O365), MS Teams, VPN, Adobe products, and various financial information software, as well as custom applications created for Houlihan Lokey.
• Carry out basic Windows Active Directory (AD) administration, including user passwords, group management, account lockouts, and computer naming.
• Provide hands‑on assistance with user moves, including relocating computers, laptops, monitors, phones, and headset devices.
• Occasional travel to a remote office for support, office expansion, or relocation projects.
• Participate in regular IT staff meetings and communicate issues relevant to other department members.
• Other duties as may be required.

Basic Qualifications / Requirements

• Experience in hospitality or retail environments is preferred.
• Strong analytical and problem‑solving skills, with a natural curiosity for how things work.
• Clear and confident communication, with a genuine enjoyment of helping others.
• Proactive, organized approach with strong attention to detail.
• Ability to thrive in a fast‑paced environment and adapt quickly to new challenges.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.