Business Analyst

Company Description

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job Description

We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

Why consider joining our Digital & Data community?

• Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions.
• Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress on a technical career track; partnership track is not required if it doesn’t align with your goals.
• Hybrid working – in the office or on client site a minimum of 2 days per week.
• Work on a broad variety of projects and tech stacks for clients across seven sectors.
• Join other experts within our supportive and collaborative tech community through knowledge-sharing, coaching and mentoring.
• Deepen your expertise through a culture of learning and growth – budget for courses (technical and non-technical) and certifications.

What you’ll do

As a Business Analyst, you’ll help to develop experience strategies and drive product excellence for our clients. You will gather and analyse data and insights to define future customer experiences and product features, ensuring they align with user needs and business objectives. You will work closely with cross-functional teams, bridging the gap between user/business requirements and development teams, promoting agile best practices, and fostering a collaborative environment. Your analytical skills, attention to detail, and teamwork will be key assets. If you are proactive, detail-oriented, and passionate about customer experience and product excellence, we’d love to hear from you.

Responsibilities

• Work across a variety of consulting roles including business analysis and strategy development.
• Collaborate with clients and internal teams to gather, document, and refine business and technical requirements. Define problems, articulate opportunities, and shape clear solutions aligned with client objectives.
• Support the design of as-is and to-be processes by mapping user journeys, analysing pain points, risks, and opportunities for improvement.
• Conduct market and user research using interviews, workshops, and surveys to extract actionable insights and facilitate alignment. Assist with competitor analysis and trend identification.
• Translate high-level business needs into detailed user stories, epics, and acceptance criteria, ensuring alignment with strategic goals and technical feasibility.
• Ensure requirements are testable and traceable to the solution and business value delivered.
• Participate in Agile ceremonies (stand-ups, backlog refinements, sprint reviews) and ensure work aligns with project vision and roadmap.
• Use frameworks and tools such as SWOT analysis, prioritisation matrices, Jira, and Miro to structure work and communicate ideas effectively.
• Support qualitative and quantitative analysis to uncover insights and inform decisions throughout the product lifecycle, including Discovery, Design, and Continuous Improvement phases.
• Collaborate with Product Managers, Strategists, Engineering teams, and other stakeholders to manage product backlogs and ensure deliverables meet user and business needs.
• Contribute to business development efforts, including proposals, bid content, and account management activities.
• Opportunity to work across diverse industries and develop your consulting and technical toolkit, advancing toward roles such as senior BA practitioner or Product/Experience lead.

Qualifications

Even if you don’t meet every requirement, please apply as we often hire for similar roles that your background may suit.

What we’re looking for

• Experience in a digital environment with exposure to business analysis, consulting, digital strategy, or related roles involving requirements gathering, process mapping, and Agile methodologies.
• Comfortable working across PA industries including Consumer & Manufacturing, Public Sector, Defence & Security, Energy & Utilities, Financial Services, and Transport.
• Ambitious, proactive, and curious with a desire to build a varied consulting career and deliver impactful solutions.
• Strong analytical and critical thinking skills with the ability to interpret data, identify patterns, and develop strategic recommendations.
• Excellent communication and presentation skills, with the confidence to engage technical and non-technical stakeholders.
• Familiarity with tools and techniques such as Jira, Miro, user journey mapping, and prioritisation frameworks.
• Collaborative mindset with the ability to build strong relationships across teams and deliver as part of a cohesive unit.
• Demonstrated experience using AI tools and techniques to support business analysis activities, enhancing requirements elicitation, insight generation, and decision-making.

Additional Information

Assessment process: Interview stages may change based on role requirements.

Life at PA: Our people experience growth opportunities and purpose-led meaningful work. We value diversity and inclusion and aim to unlock the potential in everyone. Find out more about Life at PA here.

Benefits include:

• Health and lifestyle perks including private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the option to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity initiatives
• Annual performance-based bonus
• PA share ownership
• Tax-efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on abilities and contributions, without reference to age, background, disability, or other forms of difference. We welcome applications from underrepresented groups. If you need adjustments or accommodations in the recruitment process, please contact us at [email protected].

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